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We are looking for an experienced ERP/CRM Consultant to join our team on a long-term contract basis. This role involves optimizing and managing system configurations to support multi-state operations and ensuring compliance with organizational policies. Based in Los Angeles, California, this position is ideal for professionals skilled in system administration and configuration.
Job Responsibility:
Configure scheduling rules, compliance engines, timeclock policies, and role-based permissions to support multi-state operations
Facilitate the setup of new restaurant locations, applying standardized templates while addressing local compliance needs
Oversee user provisioning workflows, including managing security roles and access permissions for thousands of team members
Collaborate with Legal and People teams to adapt system configurations based on policy changes
Develop and maintain system documentation to ensure consistent configuration management
Provide technical guidance and training to managers and team members on system functionalities
Troubleshoot and resolve system issues, ensuring minimal disruption to operations
Coordinate with stakeholders to gather requirements and implement system updates effectively
Monitor system performance and recommend improvements to enhance functionality and efficiency
Partner with cross-functional teams to integrate new tools and technologies into existing systems
Requirements:
Proficiency in client-side scripting and API development
Strong experience with configuration management and business requirement documentation
Hands-on expertise in Salesforce development and UKG Pro
Advanced knowledge of Microsoft Excel, including creating complex formulas
Ability to analyze and translate business needs into system solutions
Skilled at managing large-scale user provisioning and security structures
Excellent problem-solving and troubleshooting capabilities
Effective communication and collaboration skills to work across departments