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Erp/crm Consultant

United States, New York · Job Posted July 03, 2026
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Job Description

We are looking for an ERP/CRM Consultant to support enterprise application stability and continuous improvement in New York, New York. This Long-term Contract position focuses on diagnosing system issues, coordinating enhancements, and working closely with business and technology teams to deliver effective solutions. The ideal candidate brings strong technical problem-solving skills, sound documentation practices, and experience operating within structured IT controls.

Job Responsibility

  • Address application defects, troubleshoot user-reported issues, and drive timely resolution of support requests
  • Organize and refine a queue of system fixes and enhancement items, balancing urgency, impact, and business priorities
  • Examine recurring problems, document findings, and translate analysis into practical recommendations for improvement
  • Apply established IT governance standards and follow formal change control procedures for system updates and releases
  • Partner with business stakeholders and IT counterparts to clarify needs, align expectations, and support solution delivery
  • Maintain clear records of incidents, corrective actions, and configuration updates to improve visibility and knowledge sharing

Requirements

  • Hands-on experience in ERP and/or CRM support, administration, or consulting roles
  • Proficiency with client-side scripting and related customization techniques
  • Ability to create and maintain business requirement documentation with clarity and accuracy
  • Working knowledge of configuration management practices in controlled IT environments
  • Experience with API development and system integration concepts
  • Salesforce development experience, including customization and troubleshooting capabilities
  • Strong analytical skills with the ability to investigate issues and recommend effective solutions
  • Must be legally authorized to work in the United States

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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