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ERP/CRM Configuration SME

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Robert Half

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Location:
United States , Atlanta

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are currently on the lookout for an ERP/CRM Configuration SME to join our team based in Atlanta, Georgia. This role involves working closely with various team members and business leaders to support and enable daily operations and to lead various projects.

Job Responsibility:

  • Collaborate with business process owners and plant leaders to provide high-quality support in a timely and cost-efficient manner
  • Understand and advise project teams on the relationship between data, functionality, and business processes
  • Lead project teams in delivering functionality to the business, being on site as needed
  • Deliver effective support via ServiceNow platform
  • Assess, analyze, and provide timely resolution of issues in the production systems
  • Lead the design and realization of system/process enhancements ensuring they are delivered on time and without defects
  • Utilize skills in Client Side Scripting, Cloud Technologies, CRM, and ERP - Enterprise Resource Planning
  • Manage multiple work streams and adapt to changes in prioritization in a fast-paced, high-volume environment
  • Establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders across all levels of the business unit organization
  • Leverage Microsoft Office proficiently (Excel intermediate to advanced, Outlook, Word, PowerPoint) in executing tasks

Requirements:

  • Minimum of 7 years of experience in ERP/CRM Configuration
  • Proficient in Client Side Scripting
  • Solid understanding of Cloud Technologies
  • Extensive knowledge in CRM
  • Proficiency in ERP - Enterprise Resource Planning
  • Familiarity with Microsoft related technologies
  • Experience with AB Testing
  • Proficient in API Development
  • Understanding of Business Process Functions
  • Ability to create and manage a Business Requirement Document
  • Strong skills in Configuration Management
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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