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We are looking for an experienced ERP/CRM Configuration SME to support enterprise platform optimization and tailored business solutions in Cincinnati, Ohio. This Long-term Contract position will focus on translating operational needs into scalable configurations, enhancing system functionality, and partnering with stakeholders to improve platform performance. The ideal candidate brings strong technical depth in configuration, scripting, and integration work while ensuring solutions align with documented business objectives.
Job Responsibility
Gather, interpret, and refine business needs into practical ERP/CRM configuration solutions that support operational goals
Create and maintain detailed business requirements documentation to guide development, testing, and stakeholder alignment
Configure platform features and workflows to improve usability, efficiency, and consistency across business processes
Develop and apply client-side scripting to extend system capabilities and support customized user experiences
Build and support API-based integrations that enable reliable data exchange between enterprise applications
Collaborate with technical and business teams to evaluate change requests, recommend solution designs, and implement enhancements
Establish and follow configuration management practices to maintain control, traceability, and quality across updates
Troubleshoot system issues, identify root causes, and deliver timely resolutions for configuration and integration challenges
Requirements
Proven experience serving as a subject matter expert for ERP and/or CRM configuration in complex business environments
Hands-on ability with client-side scripting for system customization and functional enhancement
Strong background in writing and managing business requirements documents for technical delivery
Experience with configuration management processes, version control, and change governance
Working knowledge of API development and system integration concepts
Practical Salesforce development experience, including customization and platform support
Ability to communicate effectively with both business stakeholders and technical teams
Strong analytical and problem-solving skills with attention to detail and solution quality