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We are looking for an ERP/CRM Configuration SME to support enterprise application setup, optimization, and ongoing administration in Madison, Georgia. This role will focus on shaping efficient business workflows across core finance, procurement, and order management functions while ensuring platform configurations align with operational needs. The ideal candidate brings a strong blend of systems knowledge, technical documentation skills, and hands-on experience with scripting, integrations, and platform customization.
Job Responsibility
Configure, maintain, and enhance ERP and CRM modules to support day-to-day business operations and evolving process requirements
Map and design end-to-end workflows for Record-to-Report, Procure-to-Pay, and Order-to-Cash to improve process consistency and system effectiveness
Gather business needs from stakeholders and translate them into clear functional specifications and business requirement documents
Develop and refine client-side scripting solutions to extend application functionality and improve user experience
Support configuration management activities, including change tracking, testing coordination, and controlled deployment of updates
Build and maintain API-based integrations that enable reliable data exchange between business systems and related platforms
Partner with technical and functional teams to identify improvement opportunities and recommend scalable configuration solutions
Requirements
Experience configuring and supporting ERP and CRM platforms in a business environment
Strong understanding of Record-to-Report, Procure-to-Pay, and Order-to-Cash process design
Proficiency in creating business requirement documents and translating operational needs into system solutions
Hands-on experience with client-side scripting for application customization
Knowledge of configuration management practices and controlled change implementation
Experience developing or supporting API integrations across enterprise applications
Background in Salesforce development or related CRM platform customization