ERP/CRM Architect Job at Robert Half (Milwaukee)

Erp/Crm Architect

The Solution Architect is responsible for designing, configuring, and implementi...

Location

United States , Ann Arbor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5+ years of experience in a Solution Architect, Salesforce Consultant, Senior Salesforce Administrator, or similar role
Strong Salesforce experience including configuration, automation, Apex, Flows, LWCs, Visualforce, and SOQL
Experience with SaaS implementations, onboarding, or professional services engagements
Ability to translate business requirements into technical solutions
Knowledge of API integrations, workflow automation, data management, and Salesforce security
Experience integrating Salesforce with external systems using REST/SOAP APIs and related technologies
3–7 years of experience in technical consulting, implementation, application engineering, or professional services

Job Responsibility

Lead technical solution design during onboarding, implementation, and support engagements
Translate customer requirements into scalable solutions
Configure and implement templates, workflows, automations, and integrations using Salesforce technologies such as Apex, Flows, and Lightning Web Components (LWCs)
Troubleshoot and resolve implementation and post-production issues
Document requirements, technical designs, and completed solutions
Contribute to solution standards, reusable assets, and best practices
Serve as a trusted advisor to customers, communicating technical concepts clearly to both technical and business audiences
Deliver customer training and implementation guidance
Participate in solution demonstrations, proof-of-concepts, and project scoping activities
Support customers through deployment, adoption, and ongoing optimization

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Erp/crm Architect

Location

United States , Lititz

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience managing external vendors and holding service partners accountable to performance expectations
Strong knowledge of ERP and CRM architecture, including solution design, integration planning, and operational support models
Hands-on experience with SAP S/4HANA and familiarity with Basis or HANA environments
Ability to translate business needs into scalable technical solutions aligned with enterprise goals
Experience working across cross-functional teams that include business users, IT support, and third-party providers
Understanding of change management, incident resolution practices, and structured project delivery methods
Skill in developing estimates, technical proposals, and implementation roadmaps for enterprise application initiatives

Job Responsibility

Oversee managed service providers and third-party application partners, monitoring service quality, responsiveness, issue resolution, and overall user satisfaction
Establish and refine standards for support operations, project execution, and change control to strengthen consistency and service effectiveness
Work closely with business stakeholders, technical teams, and outside partners to improve the user experience across the enterprise application environment
Coordinate with help desk teams to create smooth escalation paths between frontline support and advanced application support functions
Define and guide application and enterprise architecture decisions that support business priorities, future growth, and operational stability
Develop and implement integrations across business systems so data and processes move efficiently between platforms
Evaluate current workflows and IT practices, recommending practical enhancements that improve performance, reliability, and efficiency
Lead application upkeep activities, including upgrades, maintenance planning, and ongoing optimization across the technology portfolio
Prepare solution recommendations, implementation plans, and effort estimates to support informed investment and design decisions
Track provider performance against expected service levels, address gaps in delivery, and identify emerging technologies that can strengthen the application ecosystem

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Erp/Crm Architect

We are looking for an ERP/CRM Architect to support and strengthen a client’s Inf...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of experience in ERP architecture, enterprise applications, or closely related consulting roles
At least 3 years of hands-on experience working with Infor M3 in a support, architecture, or implementation capacity
Proven background assisting with ERP implementations, including requirement analysis, configuration support, and issue resolution
Strong troubleshooting skills with the ability to diagnose system problems and recommend effective corrective actions
Working knowledge of enterprise architecture standards and supporting technologies such as server virtualization, enterprise storage, and DevOps practices
Familiarity with ERP environments that interact with infrastructure and access management components, including Group Policy Objects
Ability to work effectively in an onsite client-facing role and communicate clearly with both technical teams and business users

Job Responsibility

Provide architectural and functional support for the Infor M3 platform, ensuring the system aligns with business needs and operational goals
Troubleshoot application issues, investigate recurring problems, and deliver timely solutions to maintain day-to-day ERP performance
Assist with implementation activities, including solution design, configuration guidance, testing support, and post-deployment stabilization
Collaborate with stakeholders to evaluate enhancement requests, translate requirements into system recommendations, and prioritize practical improvements
Apply strong M3 knowledge to optimize workflows, strengthen system usage, and support effective integration with surrounding enterprise technologies
Document technical decisions, support processes, and architectural standards to improve consistency and long-term maintainability
Work onsite with client teams four days per week to provide direct support, gather feedback, and guide ERP-related initiatives
Contribute to environment stability by partnering with infrastructure and operations teams on areas such as virtualization, storage, and broader enterprise architecture considerations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

ERP/CRM Architect

We are looking for an experienced ERP/CRM Architect to join our team in Madison,...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in ERP/CRM architecture or a related field
Strong knowledge of ERP systems, including Infor M3, and their implementation processes
Proficiency in troubleshooting and resolving technical issues in enterprise environments
Familiarity with DevOps practices and tools to streamline system operations
Experience with enterprise storage, server virtualization, and architecture standards
Ability to manage and configure Group Policy Objects (GPO) effectively
Excellent problem-solving skills and the ability to work collaboratively with diverse teams
Strong communication skills to convey technical concepts to stakeholders

Job Responsibility

Design and oversee the implementation of ERP and CRM systems to meet organizational needs
Troubleshoot and resolve technical issues, ensuring smooth operation of enterprise systems
Collaborate with cross-functional teams to align system architecture with business goals
Provide expert guidance on architecture standards and best practices to ensure system efficiency
Manage and respond to trouble tickets, addressing both minor requests and complex challenges
Utilize expertise in Infor M3 to support ongoing system implementations and enhancements
Apply knowledge of enterprise storage and server virtualization to optimize system performance
Develop and enforce group policy objects (GPO) to maintain security and network integrity
Support DevOps initiatives to enhance system deployment and operational efficiency
Conduct regular assessments of ERP systems to identify areas for improvement

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

ERP/CRM Architect

We are looking for an experienced ERP/CRM Developer to join our dynamic team in ...

Location

United States , Cadillac

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with ERP and CRM systems, including design and development
Strong knowledge of server virtualization, enterprise storage, and architecture standards
Proficiency in programming languages such as Python, C#, VB.NET, and .NET frameworks
Expertise in database management systems, including T-SQL and SQL
Familiarity with DevOps practices and tools for efficient system development and deployment
Ability to work with PLC controls and apply technical skills to manufacturing applications
Demonstrated ability to deliver user-focused solutions and prioritize customer satisfaction
Strong analytical skills with the ability to optimize processes and improve system performance

Job Responsibility

Provide technical leadership in the design, development, and maintenance of enterprise systems, ensuring optimal performance and scalability
Collaborate with stakeholders to implement innovative solutions that enhance business processes and user experience
Develop and support critical applications, including ERP, CRM, data analytics, and custom web solutions
Monitor system performance and proactively identify opportunities for improvement and optimization
Ensure the security and stability of systems by adhering to industry best practices and organizational standards
Act as a trusted technical partner to internal teams, offering reliable solutions that align with business objectives
Champion continuous improvement initiatives by leveraging technology to streamline operations and enhance productivity
Manage and support server virtualization, enterprise storage, and architecture standards
Provide training and guidance to team members on system functionalities and technical processes
Work collaboratively within a team environment to ensure coverage and scalability across the organization

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Consultant

As an AI Business Process Consultant, you will serve as a business-oriented advi...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
3–5 years of work experience in management consulting, business process consulting, or industry-focused roles involving enterprise operations (e.g., sales operations, customer service, finance, supply chain). Experience with CRM/ERP implementations from a business/functional perspective is highly valued.
Exposure to digital transformation, process improvement (e.g., Lean, Six Sigma), or automation initiatives preferred over purely technical backgrounds.
Foundational understanding of Agentic AI concepts (planning, tool/action orchestration, retrieval/grounding, conversation design, safety/guardrails) and how these map to business outcomes.
Awareness of Responsible AI and evaluation basics (privacy/security, groundedness, accuracy) to support trustworthy agent adoption.
Familiarity with Microsoft 365 Copilot and how it supports knowledge work scenarios
able to frame business use cases, adoption considerations, and value measurement.
Familiarity with Copilot Studio and the Power Platform (Power Apps, Power Automate, Dataverse, connectors) at a practical overview level — enough to participate in solution design discussions and collaborate with engineers.
Solid understanding of enterprise business processes in at least one domain: sales & marketing (lead-to-cash), customer service (case management, contact center), finance (procure-to-pay, record-to-report), or supply chain (plan-to-deliver, inventory optimization).
Ability to conduct business discovery, document current-state processes, identify pain points, and articulate improvement opportunities in language that business stakeholders understand.

Job Responsibility

Develop and maintain deep knowledge of industry-specific business processes (e.g., lead-to-cash, case-to-resolution, procure-to-pay, record-to-report, plan-to-produce) across one or more verticals such as manufacturing, retail, financial services, or professional services.
Conduct business discovery workshops with customers to map current-state processes, identify inefficiencies, and uncover high-impact opportunities for AI-driven improvement.
Build industry-contextualized Agentic AI scenarios that speak directly to the business language of customer stakeholders — translating goals into agent workflows, decision logic, and outcome metrics (e.g., reduced cycle time, improved first-contact resolution, faster forecasting, higher service productivity).
Stay current with industry trends, competitive dynamics, and regulatory requirements relevant to target sectors, ensuring AI recommendations are practical and compliant.
Champion a business-outcome-first approach: every AI initiative must tie to measurable KPIs such as revenue growth, cost reduction, customer satisfaction, or operational throughput.
Develop clear ROI models and business cases that articulate AI value in terms executives understand — not technology features, but business impact.
Track and report on post-deployment business metrics to demonstrate realized value and identify further optimization opportunities.
Lead business-focused customer conversations during pre-sales: understand strategic priorities, map pain points to AI use cases, and co-create solution visions with business decision-makers.
Collaborate with sales teams to craft compelling proposals grounded in industry benchmarks, peer success stories, and customer-specific business cases.
Support proof-of-concept (POC) demonstrations with a business narrative that connects technical capabilities to customer outcomes

Fulltime

Sr. Business Analyst

Location

United States , Fort Mill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience as a Business Analyst, with strong focus on ERP/CRM systems
Hands-on experience with Microsoft Dynamics 365 (Finance & Operations, Business Central, or CE modules)
Strong understanding of business processes in areas such as Finance, Supply Chain, Sales, or Customer Service
Experience gathering and documenting requirements using user stories, use cases, and process mapping tools
Familiarity with Agile, Scrum, or hybrid project methodologies
Experience supporting system implementations, upgrades, or large-scale enhancements
Basic understanding of data structures, integrations, and reporting (e.g., Power BI, SQL is a plus)
Excellent analytical, problem-solving, and critical-thinking skills
Strong communication and stakeholder management skills, with ability to work across technical and non-technical teams
Experience with testing methodologies, including UAT coordination and execution

Job Responsibility

Lead business analysis efforts for Microsoft Dynamics 365 implementations, enhancements, and support initiatives
Partner with business stakeholders across Finance, Operations, Sales, and Customer Service to gather, analyze, and document requirements
Translate business needs into functional specifications, user stories, and process flows aligned with D365 capabilities
Configure and support D365 modules (e.g., Finance, Supply Chain, Sales, Customer Service) at a functional level
Facilitate workshops, requirements sessions, and solution design discussions
Analyze current-state processes and identify opportunities for optimization, automation, and standardization
Collaborate with developers, architects, and QA teams to ensure successful solution delivery
Support data migration, integration mapping, and validation between D365 and other systems
Lead User Acceptance Testing (UAT), including test planning, execution, and defect resolution
Act as a liaison between business users and technical teams, ensuring clear communication and alignment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

IT Business Analyst

We are seeking an experienced IT Business Analyst with a strong Dynamics 365 (D3...

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience as an IT Business Analyst
Hands-on experience with Microsoft Dynamics 365
Strong understanding of business processes and ERP/CRM systems
Experience writing functional requirements, BRDs, and user stories
Ability to communicate effectively with both technical and non-technical stakeholders
Strong problem-solving and analytical skills

Job Responsibility

Act as the primary Business Analyst for Dynamics 365 (Finance, Supply Chain, Sales, Customer Service, or CE modules as applicable)
Partner with business stakeholders to gather, analyze, and document requirements
Translate business requirements into functional specifications, user stories, and process flows
Support D365 implementations, upgrades, integrations, and enhancements
Collaborate with developers, architects, and vendors to ensure solutions align with business needs
Analyze existing business processes and recommend process improvements and automation
Support UAT planning, execution, and defect resolution
Provide post-implementation support and continuous improvement recommendations
Create and maintain documentation including workflows, requirements, and training materials

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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ERP/CRM Architect

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Sr. Business Analyst

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