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Robert Half Logo Robert Half · IT - Software Development

Erp/crm Architect

United States, Lititz · Job Posted June 04, 2026
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Job Responsibility

  • Oversee managed service providers and third-party application partners, monitoring service quality, responsiveness, issue resolution, and overall user satisfaction
  • Establish and refine standards for support operations, project execution, and change control to strengthen consistency and service effectiveness
  • Work closely with business stakeholders, technical teams, and outside partners to improve the user experience across the enterprise application environment
  • Coordinate with help desk teams to create smooth escalation paths between frontline support and advanced application support functions
  • Define and guide application and enterprise architecture decisions that support business priorities, future growth, and operational stability
  • Develop and implement integrations across business systems so data and processes move efficiently between platforms
  • Evaluate current workflows and IT practices, recommending practical enhancements that improve performance, reliability, and efficiency
  • Lead application upkeep activities, including upgrades, maintenance planning, and ongoing optimization across the technology portfolio
  • Prepare solution recommendations, implementation plans, and effort estimates to support informed investment and design decisions
  • Track provider performance against expected service levels, address gaps in delivery, and identify emerging technologies that can strengthen the application ecosystem

Requirements

  • Demonstrated experience managing external vendors and holding service partners accountable to performance expectations
  • Strong knowledge of ERP and CRM architecture, including solution design, integration planning, and operational support models
  • Hands-on experience with SAP S/4HANA and familiarity with Basis or HANA environments
  • Ability to translate business needs into scalable technical solutions aligned with enterprise goals
  • Experience working across cross-functional teams that include business users, IT support, and third-party providers
  • Understanding of change management, incident resolution practices, and structured project delivery methods
  • Skill in developing estimates, technical proposals, and implementation roadmaps for enterprise application initiatives

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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