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Erp Business Analyst

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84 Recruitment Limited

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Location:
New Zealand , Auckland

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100000.00 - 115000.00 USD / Year
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Job Description:

We are a global group of businesses with a significant and growing ERP user base. Currently, our ERP platform is implemented across a dozen business units and is used by close to 200 users globally. The system is supported by a small, high-performing team based in Auckland. We are looking for a proactive and detail-oriented Business Analyst to join our team. In this role, you will be a key point of contact for day-to-day system support, bringing both technical awareness and strong communication skills to every interaction. You will work alongside our Senior Business Analyst, acting as the bridge between our business users and our external support partner, ensuring that issues are resolved efficiently, system changes are thoroughly tested, and the ERP environment continues to meet the evolving needs of the organisation.

Job Responsibility:

  • Serve as the initial point of contact for ERP-related user queries and system issues, triaging and prioritising tickets effectively
  • Work to resolve support tickets, ensuring issues are acknowledged and progressed through to timely resolution
  • Liaise with the external support partner where required, clearly communicating business requirements and issue details to ensure fit-for-purpose solutions
  • Maintain accurate records of issues, resolutions, and outstanding items to provide visibility across the team
  • Support testing of system updates, configurations, and workflow changes prior to deployment
  • Develop and execute test plans and scripts to ensure changes meet business requirements and avoid unintended impacts
  • Document test outcomes and work with support partners to resolve defects or discrepancies
  • Translate complex business scenarios and technical issues into clear, concise documentation for both business users and technical stakeholders
  • Maintain Standard Operating Procedures to support users globally
  • Support the scoping and delivery of system enhancements aligned to business objectives
  • Engage stakeholders to understand requirements, challenges, and opportunities for process improvement
  • Build strong relationships with end users, acting as a trusted point of contact for system-related matters
  • Produce user-friendly documentation, guides, and communications to support system changes and improvements

Requirements:

  • Proven experience as an IT Business Analyst, ideally within a finance or operations environment
  • Strong analytical and problem-solving skills with high attention to detail
  • Experience working with ERP systems, including exposure to workflows, reporting, forms, and general system administration
  • Ability to communicate complex technical and business concepts clearly to a range of stakeholders
  • Experience working within or alongside a support/helpdesk function
  • Customer-focused mindset with a proactive, can-do attitude
  • Ability to manage multiple priorities and work effectively under pressure

Nice to have:

  • Experience working with third-party ERP support or implementation partners
  • Familiarity with reporting tools, forms, and role-based access/configuration
  • Exposure to change management and User Acceptance Testing (UAT) processes
  • Experience producing process documentation

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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