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The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle. The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG’s ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients.
Job Responsibility:
Lead in the customization and configuration of advanced ERP workflows
Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization
Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions
Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards
Provide support for end-users and troubleshoot ERP-related issues
Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes
Gain a thorough understanding of MTG services and operational processes
Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed
Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers
Coordinate resources to support the project completion process and assist with post-install document/program creation
Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration
Stay informed of and communicate updates and improvements to systems and operational processes
Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making
Develop custom reports based on departmental and overall company goals
Evaluate and optimize workflow and define best practices
Other related duties as required or assigned
Requirements:
3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation
Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions
Ability to translate raw data into meaningful metrics
Demonstrated experience in project management, formal or informal
Ability to own and solve problems independently and as part of a cross-functional team
Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.)
Excellent organization skills and a passion for process and business systems, as well as process improvement
Effective communication skills, written, verbal and visual (example: process mapping/workflow)
Proven ability to multitask in a fast-paced environment
Excellent interpersonal skills with the ability to work with a variety of stakeholders
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