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Serve as the internal authority for our commercial-system landscape: elicit business needs, translate them into crisp requirements, and lead end-to-end build, configuration, integration and enhancement cycles that deliver measurable value
Design, configure and test new functionality in ERP modules
ensure solutions scale with regional growth and comply with global template standards
Own change-request pipeline: impact analysis, cost-benefit, approval gate, version control and regression-test plans
Diagnose and remediate real-time breaks between OMS, POS, WMS, 3PL and ERP
monitor message queues, APIs and data-sync logs to maintain <0.1% error rate
Translate post-go-live metrics and user pain-points into backlog epics
drive automation, workflow simplification and data-quality fixes that lift process efficiency year-over-year
Maintain up-to-date process maps, data dictionaries, test scripts and SOPs
facilitate governance reviews to secure stakeholder sign-off and audit compliance
Deliver targeted training and quick-reference guides
act as tier-2 support escalation, reducing ticket volume through root-cause fixes and self-service enhancements
Requirements:
EDUCATION: A bachelor’s degree in a related field (e.g., Information Technology, Management Information System, etc.)
5+ years configuring, integrating and optimizing commercial systems (ERP) for retail and FMCG environments
front-line store roll-outs and back-office finance automation delivered across APAC
End-to-end ERP project life-cycle: planning, configuration, integration, data migration, UAT, cut-over and hyper-care for MS Dynamics 365 F&O , SAP S/4HANA, or similar retail-centric ERP suites
Proven track-record of delivering at least one full-stream ERP rollout (Finance, MM, SD) in multi-country retail / supply-chain environments
Hands-on experience designing change-control boards, release governance and budget burn-down reports for ERP enhancements
familiar with ASAP, Sure-Step or SAP-Activate methodologies
Comfortable managing external SI partners, offshore development teams and third-party add-on vendors
Solid grasp of retail master-data governance (article, vendor, customer, price) and supply-chain KPIs (inventory turn, OTIF, forecast accuracy)
ability to translate business pain-points into functional specs and configure standard ERP processes without excessive customisation
Sharp organisational and time-management skills
concise verbal & written communication to both technical and non-technical audiences
Nice to have:
PMP or PRINCE-II certification preferred
advanced user of MS Project, Azure DevOps, Jira or similar tool-set for sprint, resource and financial tracking
Curious, proactive and continuously seeking process optimisation opportunities