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ERP Advisor

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The ERP Advisor role at NTT DATA involves leading complex delivery on the Customer Service stack in Dynamics 365. Candidates should have over 10 years of experience with Dynamics 365, .NET, and Power Platform. Responsibilities include designing features, integrations, and automations, while mentoring engineers and collaborating with various teams. Strong stakeholder leadership and troubleshooting skills are essential. This position offers an opportunity to make a significant impact in a forward-thinking organization.

Job Responsibility:

  • Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros & Agent Scripts
  • Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power Automate flows
  • Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API Mgmt, CTI via Channel Integration Framework)
  • ensure secure, scalable contracts and error handling
  • Set up and govern solution layering (managed/unmanaged), ALM, and CI/CD (Azure DevOps/GitHub) across Non-Prod → Prod
  • implement automated tests and quality gates
  • Drive performance, telemetry, and supportability (Application Insights, diagnostics), and data/security model (roles, teams, field-level security, auditing)
  • Champion Copilot and AI features (summarization, suggested replies, case classification) and responsible-AI usage
  • Mentor engineers, review PRs, create technical specs/decision records, and collaborate with Product, Architecture, and Support

Requirements:

  • 10+ years building on Dynamics 365/Dataverse, with deep Customer Service & Omnichannel delivery
  • strong .NET/C#
  • Expert in Power Platform (Power Apps, Power Automate), PCF (React/TS), plugins/workflows, JavaScript/TypeScript
  • Proven integrations with Azure services (Functions, Service Bus/Events, Logic Apps), CIF/CTI, and enterprise identity
  • Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, environment strategy, automated deployments, test automation)
  • Strong stakeholder leadership, troubleshooting at scale, and documentation

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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