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The ERP Administrator position will manage and maintain Fairbanks Scales IT systems and applications including the ERP system (Infor Syteline). Tasks would include but are not limited to: field and form changes, workflow creation, monitoring and updating user security roles, monitoring logs and applying vendor updates. This position will also help support the Fairbanks infrastructure including servers, network, Microsoft administration, etc.
Job Responsibility:
Responsible for the full lifecycle of ERP system (Infor Syteline), including configuration, form customization, and workflow mapping
Performs database customizations in support of form and workflow modifications
Partners with leaders in operations, finance, engineering, and customer service to translate business needs into ERP solutions
Develops custom reporting and user dashboards to support real-time operational insights
Troubleshoots and resolves interface failures, escalating to vendors when necessary
Assists in supporting infrastructure, servers, networking, endpoint management and cybersecurity
Monitors and updates periodic releases/updates and works with business leaders to apply and test those releases in non-Prod environments prior to implementation
Creates and monitors Infor Support Tickets as needed
Provides hands-on support and training for end users
Documents technical SOP's, runbooks and administration procedures
Other duties as assigned
Requirements:
Must have two (2) years of system administration related experience
Knowledge of ERP user maintenance, permissions, and overall administration
Proficient in Microsoft Office products
Experience with networks (LAN, WAN) and patch management
Knowledge of Cisco and Cisco Meraki Gateway and switch appliance knowledge and management experience
Understanding of troubleshooting utilities and tools, virus detection software
Critical thinker with exceptional attention to detail
Excellent problem-solving skills with the ability to work with end users
Excellent communication skills, both verbally and in writing
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Nice to have:
Experience with Microsoft Intune and endpoint management practices
Experience with Microsoft Defender - Conditional Access Controls