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Join Barclays as a Equities Trading System Engineer, where you'll provide real-time support to Front Office users and maintains the performance of our trading platform, enabling Barclays to serve clients without disruption, ensuring system stability, addresses technical issues promptly, and works on improving the functionality and efficiency of our trading platform
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
Provide real-time support to Front Office users and maintains the performance of our trading platform, enabling Barclays to serve clients without disruption, ensuring system stability, addresses technical issues promptly, and works on improving the functionality and efficiency of our trading platform
Requirements:
Technical Troubleshooting
Risk and Control
Strategic Thinking
IT Incident management
Change and Transformation
Business Acumen
In-depth technical knowledge and experience in assigned area of expertise
Thorough understanding of underlying principles and concepts within area of expertise
Ability to lead and supervise a team, guide and support professional development, allocate work requirements and coordinate team resources
Ability to develop technical expertise in work area, acting as an advisor where appropriate
Ability to partner with other functions and business areas
Ability to take ownership for managing risk and strengthening controls
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Demonstrate the Barclays Mindset – to Empower, Challenge and Drive