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Join us as key member of the Equities Run the Bank (RTB) team manages the production environment for Barclays Capital's Equities trading applications globally where you will be part of a global team dedicated to supporting the technology environment, ensuring the smooth running of production systems and providing an exceptional level of service to business and downstream users. In this role you will provide support front to back business functions including front-office trading, operations and finance specifically for the Electronic, Programs, Delta1, Prime HT and EFS trading desks. The team covers order management, Client connectivity, Exchange connectivity, Algorithmic trading and Risk Management platforms.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Requirements:
Application support experience for minimum 7 years in a high transaction volume business
Experience in Production operations of Order management and Algo trading platforms
In depth knowledge of Unix OS, Database and Networks with working experience in Fix Protocol, Exchange and Client connectivity systems
Software development and scripting experience with equities domain knowledge and experience managing support for Equities traders
Good understanding of ITIL Protocol and Incident/problem/change processes