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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi technology are seeking a highly motivated middle office IT professional to join our Production support team in Belfast. The Equities Middle office application support team provides technical and business support across our suite of booking, reconciliation settlement facing applications which help our front office facilitate business with Citi's external client base. Our team is tasked with the responsibility of ensuring high availability of these applications for our business and clients.
Requirements
Previous experience within an Application Support based role
Experience supporting applications hosted within Unix environment
Database SQL knowledge
Good all-round technical skills
Experience with some programming languages and willingness/ability to learn
Adaptable and enjoy working within a fast-paced environment
Ability to multi task with sharp problem solving skills
Effective communicator, able to build relationships and rapport easily
Effective written and verbal communication with an ability to explain technical issues in simple terms that non-IT staff can understand, adjusting appropriately for relevant stakeholder
Passion for learning and continuous development/improvement
Statistical and analytical mind set with proactive ingenuity and creativity
Attention to detail
Team player
Experience in providing effective Change, Incident and Problem Management
Previous experience with ITRS Geneos Monitoring and Service Now
Experience working within Financial organisation
Experience providing production support for franchise critical applications
ITIL Knowledge/Certifications
Knowledge of Fix Protocol
Bachelor’s/University degree or equivalent experience
Nice to have
Previous experience with ITRS Geneos Monitoring and Service Now
Experience working within Financial organisation
Experience providing production support for franchise critical applications
ITIL Knowledge/Certifications
Knowledge of Fix Protocol
What we offer
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources