Equities Electronic Trading Technology Production Support Lead Analyst

• Own and provide L2 support for mission-critical & Equities E-trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements
• Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
• Provide detailed knowledge of the applications and the upstream and downstream dependencies
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• Make key technical recommendations based on knowledge of the systems and the process flows involved
• Follow through to ensure each problem is resolved according to SLA
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams

• Equities Support experience (5+ years minimum)
• Trade floor support experience
• FIX Knowledge
• Python and Perl
• Linux/Unix Shell Scripting
• SQL database
• Clear communication skills
• Team attitude
• Passion to grow within prod support space
• 7 or more years of application support experience
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholders
• Demonstrated analytical skills

KDB experience

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Planned time off (vacation)
• Unplanned time off (sick leave)
• Paid holidays