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Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business. This is a Senior role focused on operational client service, process improvement, and team leadership in a hybrid work setting.
Job Responsibility:
Primary contact for client operational queries for select client base, and management of client trade and settlement activity
Provide support to Front Office Sales and Trading around trade execution and lifecycle management (primarily on equity hedge and swap & P-Note)
Support trade capture management and client allocation, Front to Back reconciliation and identifying operational risk and connectivity issue resolution with our tech partners
Manage new client onboarding to our Prime Swap platform
Drive the development of new techniques for the trade life cycle, and improve processes and workflows to reduce Manual Touch Points
Help maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
Provide leadership for the team, coach and train new recruits, and provide guidance and support to junior staff
Requirements:
5-8 years of relevant experience in a related role, with client-facing exposure
Relevant degree (Business, Accounting, Finance) or equivalent work and industry experience preferred
Cash Equity and Equity Swap product knowledge, and understanding of lifecycle management (trade capture, settlements, reconciliations) essential
Client Service experience preferred, preferably within Prime Brokerage
Energetic, flexible, collaborative and proactive
leadership qualities with strong risk management and control mindset
Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations
able to draw on diverse range of internal and external sources
Self reliant, good problem solver, results orientated
Corporate Actions experience highly preferable
Nice to have:
Corporate Actions experience highly preferable
general knowledge of derivatives
Client Service experience preferred, preferably within Prime Brokerage
ability to lead client meetings on topics such as Metrics and Client Service Reviews
offer creative and innovative solutions to client issues
record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs)
smooth onboarding of new clients
leadership qualities
coach and train new recruits and provide guidance and support to junior staff
What we offer:
Global benefits designed to support well-being, growth, and work-life balance
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