Equities Cash Support Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Citi Canada is seeking a highly motivated candidate for the position of Equities Cash Senior Analyst within our global support team located in Mississauga. The successful candidate will be responsible for supporting our suite of Core E-trading applications; the suite includes Algorithmic Trading, Dark Pool/Crossing Engine, high-touch and Client Connectivity.

Job Responsibility:

Own
Provide L1/L2 support for mission-critical & low latency Equities Cash applications
Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements
Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
Understand the application processes, database schema as an expert
Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
Make key technical recommendations based on knowledge of the systems and the process flows involved
Follow through to ensure each problem is resolved according to SLA
Effectively communicate issues and status updates with business support, regional colleagues, and development teams
Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Liaise with business support teams and application development groups

Requirements:

3-6 years' experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills, Unix and database
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

What we offer:

Equal opportunity employment
Growth-focused career opportunities
Work-life balance support

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Equities Cash Support Analyst