Equipment Services Manager

• Oversee equipment support and service coordination for 260+ clinic locations
• Serve as the primary escalation point for equipment repairs, troubleshooting, and replacement planning
• Manage equipment lifecycle activities including warranties, preventive maintenance schedules, and inventory tracking
• Analyze service trends and costs to support strategic repair vs replace decisions for high-value diagnostic equipment
• Partner with leadership on budgeting, quotes, purchasing guidance, and capital planning initiatives
• Build and maintain relationships with equipment vendors, distributors, and service providers
• Coordinate with IT, Facilities, Operations, and Construction teams on remodels, relocations, and new office setups
• Develop scalable processes, reporting tools, and tracking systems using Microsoft Teams and equipment management platforms
• Support clinic operations by minimizing downtime and ensuring timely resolution of equipment issues

• 5+ years of experience in optometry, ophthalmology, healthcare operations, or clinical equipment management
• Strong technical knowledge of optometric and ophthalmic diagnostic equipment
• Experience managing projects, vendor relationships, or multi-site operational support
• Strong troubleshooting, organizational, analytical, and communication skills
• Proficiency with Microsoft Office, Microsoft Teams, and equipment tracking systems
• Ability to work independently and effectively in a fully remote environment

• Strategic and process-oriented mindset with strong accountability
• Collaborative, service-focused approach supporting clinicians and field teams
• Ability to balance operational urgency with long-term planning and execution

Competitive compensation package including medical, dental, vision, life insurance, disability coverage, generous PTO, paid holidays, and 401(k)