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Equipment Service Center Specialist

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Danaher Corporation

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Location:
United Kingdom , Little Chalfont

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Equipment Services EMEA Customer Service Specialist for Cytiva is responsible Providing excellent customer Service for both internal and external stakeholders with our Equipment Delivery Services. This position is part of the EMEA OptiRun Services Team located in Amersham Place, Little Chalfont and will be fully on-site. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

Job Responsibility:

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
  • Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
  • Physical Inventory support
  • Activating contracts within in-house systems
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • To provide excellent customer service for customers, both internal and external
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures

Requirements:

  • Written and oral fluency in English (an additional European language such as German)
  • Excellent communication and interpersonal skills with a flexibility and willingness to work as a team member
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Previous client and customer service experience

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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