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NTT DATA Logo NTT DATA · IT - Administration

EPM Specialist Advisor

India, Chennai Employment contract · Job Posted May 04, 2026
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Job Description

The EPM Specialist Advisor will be responsible for leading the design and implementation of enterprise Mobile Device Management (MDM) and Endpoint Management services. With over 15 years of experience, the role requires expertise in Microsoft Intune and VMware Workspace ONE, along with strong mentoring and stakeholder management skills. The candidate will oversee large-scale device estates and ensure compliance with policies while providing technical support and guidance to customers. This position offers an exciting opportunity to influence mobility strategy and drive service excellence.

Job Responsibility

  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
  • Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
  • Define MDM architecture standards, security baselines, and governance models
  • 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune
  • Interfaces with customer and account-based teams on projects
  • Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices
  • Provides 3rd-level technical support in resolving internal and customer technical issues
  • Responsible for providing configuration management services to Account Focused/leveraged accounts
  • Lead transition planning, execution, governance, and service stabilization
  • Act as trusted advisor to customers on MDM, mobility strategy, and modernization roadmaps
  • Support pre-sales, solution architecture, and effort estimation activities
  • Ensure SLA adherence, service reporting, and operational governance
  • Support 24x7 MDM operations and critical incident management
  • Drive continuous improvement through automation, reporting, and preventive actions
  • Mentor senior engineers and technical leads
  • Influence customer and internal stakeholders at leadership level
  • Define best practices, standards, and capability development for MDM services

Requirements

  • 15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
  • Expert knowledge of Microsoft Endpoint Manager (Config Manager, Intune)
  • Expert knowledge of VMware Workspace ONE
  • Advance level of knowledge about Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
  • Deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
  • Knowledge in Infrastructure Management using SCCM and co-management
  • Very sound knowledge on various Imaging engines and Windows 10 imaging technology
  • Able to develop custom deployment scripts
  • VBS, batch, PowerShell
  • Understanding on Package server, Task server, server concepts
  • Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue
  • Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients
  • Knowledge of SCCM Client management Suite all Levels
  • Should be able generate custom reports using SQL queries
  • Should be able to handle Sev 1 / 2 scenarios
  • Single point of escalation to all technical issues
  • Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health
  • Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools
  • Upgrade the SCCM infrastructure to ensure optimal performance and security
  • Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines
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