EPM Service Delivery Manager Job at NTT DATA (Bangalore)

Job Description

The EPM Service Delivery Manager will lead Oracle Cloud EPM projects, ensuring successful delivery and client satisfaction. This role requires strong leadership, analytical skills, and effective communication. Candidates should have at least 8 years of experience in project management and a degree in Information Technology or Finance. Preferred qualifications include a graduate degree in Finance and experience with FCCS implementations.

Job Responsibility

Provide team functional/technical leadership and overall internal team management assistance
Perform delivery management for Oracle Cloud EPM projects, including support and implementations
Perform pre-sales support of new Oracle Hyperion related opportunities
Manage client escalations, support project resourcing changes, and mentoring Oracle Cloud EPM resources
Support Global Oracle EPM Center of Excellence by championing and implementing practice standards, best practices, and suggesting the same
Proactively and frequently communicate with customers to build and maintain a solid working relationship
Monitor project success, client satisfaction, and project quality
recommend changes and levers to drive improvements

Requirements

8 or more years of experience managing projects (project outcomes and resources) in Oracle Cloud EPM (some can be Hyperion) technical projects, including application managed services (support
3+ years of experience with Oracle Cloud EPM products, including Financial Consolidation Cloud Services - FCCS, Narrative Reporting, and Enterprise Data Management
Minimum of 5 years’ experience with project and/or delivery management
Demonstrate strong leadership and motivation skills with offshore team members to keep them on track, manage quality of delivery, manage escalations, etc.
Demonstrate strong analytical skills, problem solving/debugging skills
Experience with software full lifecycle methodology
Role requires a good attitude, strong business ethics, an analytic mind, the ability to think on your feet, and excellent customer skills
Self-starter with high motivation to succeed
Team player with strong results orientation
Excellent knowledge of financial accounting processes
Excellent critical thinking and analytical background
Possess strong presentation and communication skills and the ability to gain the confidence of business executives
Strong organization skills and attention to detail
Highly organized and detailed oriented
Able to fully utilize Microsoft Office (Word, Excel, PowerPoint)
Adapt to projects quickly with a can-do attitude
Ability to perform the roles of Project Manager
Ability to build relationships with Client and offshore project team members
Effective communications at project team level, meeting facilitation and presentations
Effective and persuasive written communications
Ability to transfer knowledge by coaching, training and mentoring
Undergraduate degree in Information Technology or Finance or equivalent combination of education and work experience

Nice to have

Graduate degree in Finance preferred
Corporate Accounting or Controllership experience
Able to demonstrate an ability to be an advisor to the client in a functional capacity
a consultant to the client and projects in a technical capacity
able to design new applications using information gathered up front
Recent working experience with FCCS implementations and migrations

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EPM Service Delivery Manager

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