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EPM Service Delivery Manager

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The EPM Service Delivery Manager will lead Oracle Cloud EPM projects, ensuring successful delivery and client satisfaction. This role requires strong leadership, analytical skills, and effective communication. Candidates should have at least 8 years of experience in project management and a degree in Information Technology or Finance. Preferred qualifications include a graduate degree in Finance and experience with FCCS implementations.

Job Responsibility:

  • Provide team functional/technical leadership and overall internal team management assistance
  • Perform delivery management for Oracle Cloud EPM projects, including support and implementations
  • Perform pre-sales support of new Oracle Hyperion related opportunities
  • Manage client escalations, support project resourcing changes, and mentoring Oracle Cloud EPM resources
  • Support Global Oracle EPM Center of Excellence by championing and implementing practice standards, best practices, and suggesting the same
  • Proactively and frequently communicate with customers to build and maintain a solid working relationship
  • Monitor project success, client satisfaction, and project quality
  • recommend changes and levers to drive improvements

Requirements:

  • 8 or more years of experience managing projects (project outcomes and resources) in Oracle Cloud EPM (some can be Hyperion) technical projects, including application managed services (support
  • 3+ years of experience with Oracle Cloud EPM products, including Financial Consolidation Cloud Services - FCCS, Narrative Reporting, and Enterprise Data Management
  • Minimum of 5 years’ experience with project and/or delivery management
  • Demonstrate strong leadership and motivation skills with offshore team members to keep them on track, manage quality of delivery, manage escalations, etc.
  • Demonstrate strong analytical skills, problem solving/debugging skills
  • Experience with software full lifecycle methodology
  • Role requires a good attitude, strong business ethics, an analytic mind, the ability to think on your feet, and excellent customer skills
  • Self-starter with high motivation to succeed
  • Team player with strong results orientation
  • Excellent knowledge of financial accounting processes
  • Excellent critical thinking and analytical background
  • Possess strong presentation and communication skills and the ability to gain the confidence of business executives
  • Strong organization skills and attention to detail
  • Highly organized and detailed oriented
  • Able to fully utilize Microsoft Office (Word, Excel, PowerPoint)
  • Adapt to projects quickly with a can-do attitude
  • Ability to perform the roles of Project Manager
  • Ability to build relationships with Client and offshore project team members
  • Effective communications at project team level, meeting facilitation and presentations
  • Effective and persuasive written communications
  • Ability to transfer knowledge by coaching, training and mentoring
  • Undergraduate degree in Information Technology or Finance or equivalent combination of education and work experience

Nice to have:

  • Graduate degree in Finance preferred
  • Corporate Accounting or Controllership experience
  • Able to demonstrate an ability to be an advisor to the client in a functional capacity
  • a consultant to the client and projects in a technical capacity
  • able to design new applications using information gathered up front
  • Recent working experience with FCCS implementations and migrations

Additional Information:

Job Posted:
March 19, 2026

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