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Epic Sr. Analyst

United States, Miami · Job Posted March 14, 2026
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Job Description

The Epic Sr. Analyst - You and the team will initiate the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Job Responsibility

  • Collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access
  • Serves as a primary support contact for application end-users
  • Initiates the design, development, implementation, and maintenance of the application
  • Initiates all phases of testing and the documentation of workflow design
  • Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow
  • Initiates the identification of issues and guides the work to resolve them
  • Supports junior staff members in evaluation and resolution of service tickets, implementing changes, retrieving data, and day‑to‑day operations
  • Collaborates with trainers on application changes and new features
  • Works with stakeholders, business community, and end users to ensure application meets the needs
  • Participates in on‑call rotations and committees
  • Maintains regular communication with team members and leadership
  • Reviews status of projects and issues
  • Adheres to University policies and safeguards assets
  • Build and maintain Clinician workflows and HEDIS quality measures for Medicare Advantage
  • Build and maintain CMS Quality Payment Program (MIPS/MVP/MACRA) and other government programs
  • Build and maintain workflows for eCQM and Promoting Interoperability
  • Apply knowledge of clinical terminology, workflows, UI optimization, CDS, health maintenance, rules development, data integration, analytics
  • Build Epic clinical and administrative workflows
  • Serve as support contact
  • Support testing and workflow documentation
  • Analyze new releases and impacts
  • Provide day‑to‑day support and resolve service tickets
  • Collaborate on documentation and training
  • Communicate with team members and leadership

Requirements

  • Bachelor’s degree
  • Epic Healthy Planet or Ambulatory Certification
  • 3 years of experience in healthcare‑related organization
  • Skills in operations, project management, organization
  • Familiarity with case/care management workflows and wellness programs
  • Familiarity with quality reporting for MA, ACO/MSSP, MU
  • Familiarity with health plan workflows and claims ingestion
  • Strong communication and interpersonal skills
  • Problem‑solving ability
  • Ability to lead, train, and motivate
  • Proficient in Microsoft Office

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training

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  • Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
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  • Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
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  • Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently, fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
  • Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Perform and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary
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  • Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
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  • Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently, fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
  • Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Perform and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary
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  • Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
  • Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
  • Typically requires 5 years in IT or clinical environment with working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
  • Proficient in using EPIC and other applications, operating systems and databases to include the hardware, platform, connectivity, and interface design
  • Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures
  • Strong project management skills with ability to use project management software
  • Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members
  • Organizational and analytical skills. Strong ability for technical problem solving, logical and organized thinking. Strong problem and issue resolution skills
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  • Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures
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  • Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff
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  • Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently, fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
  • Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Perform and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary
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  • effectively explain the functioning of the application software and related systems to the users. Communicates and interacts with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality
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  • Prepares project plans, which include definition, scope, resources and schedules
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  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
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