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The Business Systems Analyst serves as a liaison between IT and business units to support the development, implementation, and enhancement of enterprise systems. The role leads intake activities including ROI analysis and proforma development, gathers and documents business and system requirements, and evaluates new applications and system alternatives to meet evolving business needs. A significant portion of the role includes resolving break-fix issues, performing system maintenance, and supporting integrations with third-party radiology and cardiology applications in collaboration with Epic technical support. This position also supports workflow optimization to enhance system usability, integration performance, and the overall patient experience.
Job Responsibility:
Serve as a liaison between IT and business units to support the development, implementation, and enhancement of enterprise systems
Lead intake activities including ROI analysis and proforma development
Gather and document business and system requirements
Evaluate new applications and system alternatives to meet evolving business needs
Resolve break-fix issues
Perform system maintenance
Support integrations with third-party radiology and cardiology applications in collaboration with Epic technical support
Support workflow optimization to enhance system usability, integration performance, and the overall patient experience
Ensure the operational effectiveness of enterprise applications
Address user needs while assisting with incidents, updates, and upgrades to maintain system health
Provide ongoing analysis and trouble-shooting support of application system components
Perform applications testing and participate in integrated testing of current and newly released vendor functionality
Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions
Provide 24/7 customer support for applications within accountability
Requirements:
Bachelor's Degree or Equivalent Experience
2 years Clinical Applications and Systems - design, build, integration, activation Required