Epic Patient Access Team Lead Job at Carex Consulting Group (Baltimore)

Patient Service Representative Lead

Leads the patient service area, ensuring standards are met, managing staff, and ...

Location

United States , Lake Geneva

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
High school diploma or GED
Demonstrates the Advocate Health purpose, values and behaviors
Demonstrated ability to effectively act as a resource to other teammates
Ability to effectively communicate policies and procedures and provide coaching to teammates
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Analytical skills including the ability to facilitate data collection to be used for current operations and future planning
Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work

Job Responsibility

Oversees the daily activities of the patient service area to ensure department standards are met
Educates staff of any changes pertinent to their roles
Orders supplies according to budget guidelines and department needs
Identifies staffing needs and communicates those needs to leadership
Ensures all personnel department policies and procedures are followed
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance
Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns
May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments
break and lunch schedules
training and team meeting schedules)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Service Representative Lead

Leads the patient service area, ensuring department standards, staff education, ...

Location

United States , Lake Geneva

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
High school diploma or GED
Demonstrates the Advocate Health purpose, values and behaviors
Demonstrated ability to effectively act as a resource to other teammates
Ability to effectively communicate policies and procedures and provide coaching to teammates
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Analytical skills including the ability to facilitate data collection to be used for current operations and future planning
Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work

Job Responsibility

Oversees the daily activities of the patient service area to ensure department standards are met
Educates staff of any changes pertinent to their roles
Orders supplies according to budget guidelines and department needs
Identifies staffing needs and communicates those needs to leadership
Ensures all personnel department policies and procedures are followed
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance
Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns
May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments
break and lunch schedules
training and team meeting schedules)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Radiology Access & Scheduling Manager

The Access & Scheduling Manager manages the day-to-day operations of a schedulin...

Location

United States , Shawnee Mission; Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Bachelors Degree AND 5 years of healthcare experience with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughput and performance improvement, 3 years of which include leadership experience
OR Master's Degree AND 2 years of leadership experience in healthcare operations to include operational scheduling strategies
Prior experience in Epic® medical record

Job Responsibility

Responsible for the development, implementation, and optimization of scheduling and call center operations for a service line or department
Leads a team of Patient Scheduling staff to ensure compliance with health system scheduling guidelines
Develops and maintains scheduling and call center training for specific to the assigned service line or department for scheduling staff
Acts as a subject matter expert for scheduling protocols and communicates with relevant staff, faculty, market leaders, and/or executives on the strategy and results of scheduling team initiatives
Continuously evaluates workflows and practices related to scheduling and call center operations for efficiencies and identified areas of optimization
Acts as a liaison between the various departments and patients and/or family to identify potential problems and confirm resolution to grievances related to access management, scheduling, and/or call center operations
Oversees escalation pathways and resolution for urgent scheduling needs to include stat orders, work-ins and add-ons, and reschedules based on clinical needs and/or grievances
Addresses and resolves patient concerns related to scheduling and/or call center operations, including engaging directly with patients, leaders, and relevant stakeholders throughout the health system
Partners with leadership and IT to manage and optimize all visit types, orders, and their applications
Partners with leadership and cross-functional IT teams to manage, maintain, and optimize Epic® scheduling templates to include review of block utilization, block build and logic, block releases, decision trees etc.

Fulltime

Manager clinical administration

Under the general direction, and direct supervision of the Sr. Administrator, se...

Location

United States of America , Rochester

Salary:

70197.00 - 105295.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor's degree and 3 years relevant experience, including at least 2 years at a managerial level (personnel, fiscal and resource management)
Or equivalent related supervisory and administrative experience
5 years, minimally, of relevant experience in personnel, fiscal, and resource management relevant to the operations of complex clinical service systems
Demonstrated ability to be flexible and responsive in rapidly evolving health care environments
Excellent organizational and communication skills
Ability to lead in a positive, goal-directed manner

Job Responsibility

Under the general direction, and direct supervision of the Sr. Administrator, serves as a member of the leadership team in the Child and Adolescent Division
Works in collaboration with the Clinical leaders and Sr. Administrator to develop systems/processes that will assure that standards are met and efficient operations are achieved
Carries out strategic goals as set by the Division’s leadership for Child and Adolescent Acute Services including Brighter Days Urgent Care, CA Partial Hospital Service, Child CPEP and the Child Inpatient Unit
Supervises, coordinates, and monitors the work activity of OAR and PSR staff
Oversees scheduling for providers, develops goals and objectives, and is responsible for collaborating on annual operating budgets
Builds/edits and reviews report in eRecord and Tableau
Carries out responsibilities with considerable latitude for independent judgment
Fosters and enables a positive work environment by modeling the I CARE values
Ensure compliance with standards of care, HIPAA, OSHA and TJC policies
Oversee clinical compliance for quality assurance, documentation, and reporting

Fulltime

Process Owner - Delivery Lead

This position serves as the delivery enabler for Patient Access and HIM applicat...

Location

United States , Dallas

Salary:

Not provided

Baylor Scott & White Health

Expiration Date

Until further notice

Requirements

Bachelor's Degree required
5 Years of Experience
Epic Certification in Patient Access or HIM preferred
Healthcare experience and/or Revenue Cycle experience preferred
Project management experience - ideal, not required
Agile methodology - ideal, not required
Prior experience in Service Management, ITIL or Service Now ideal
Prior experience in Vendor and Escalation Management
Demonstrated service approach to IT
Excellent organizational change management skills

Job Responsibility

Ensure external partners deliver high quality work that meets contractual obligations, SLAs, and internal expectations
Serve as the connection point between internal product teams, business stakeholders, and external delivery partners
Coordinate vendor activities to support enterprise portfolio priorities, Agile ceremonies, and sprint commitments
Identify opportunities to enhance vendor engagement, improve efficiency, and innovate within KTLO and enhancement delivery
Maintain awareness of contract commitments, performance obligations, change controls, and risk mitigation activities
Maintain process documentation
Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs
Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement
Perform other position appropriate duties as required in a competent, professional and courteous manner

What we offer

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Fulltime

Lead EPIC Technical Project Manager

The TD Project Manager - Lead will be responsible for managing projects directly...

Location

United States , Coral Gables

Salary:

105647.55 - 137341.82 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

BS & 8 years equivalent experience or 10 years equivalent experience required
MS preferred
Project Management Professional (PMP) certification preferred
Epic EHR Implementation experience strongly preferred
Experience focused on technology project management
10 years' experience managing concurrent projects of varying complexity and scale with demonstrated experience leading and influencing cross-functional teams and individual contributors inclusive of senior leaders, stakeholders, developers, engineers and analysts
Ability to deliver executive summaries for assigned projects
Must be self-motivated and multi-task oriented with an aptitude for rapidly assimilating new concepts, practices, methods and skills
Must have excellent written and verbal communication skills with the ability to convey technical information, decisions, and approaches to technical and non-technical audiences
Proven working knowledge with Project Management tools such as Jira, Confluence, Smartsheet, MS Projects

Job Responsibility

Managing projects directly related to emerging technologies and digital transformation initiatives
Transforming the core business of the Strategic Digital Transformation Roadmap to directly impacting the consumer and patient access framework
Modernizing, aligning, and elevating specialized resources, priorities, processes, methods, skills, knowledge, and experience to consistently and expeditiously achieve BHSF project goals
Managing TD projects and playing a transformational role in the TD PRIME Strategy frequently involving multiple technology and organizational domains ranging in size, complexity, duration, risks factors and spend
Being held responsible for the timely completion and the quality of the work produced by the project teams including change management and post-live support

Fulltime

Lead Technical Project Manager - Epic

The TD Project Manager - Lead will be responsible for managing projects directly...

Location

United States , Coral Gables

Salary:

105647.55 - 137341.82 USD / Year

Baptist Health

Expiration Date

Until further notice

Requirements

Bachelors degree
BS & 8 years equivalent experience or 10 years equivalent experience required
MS preferred
Project Management Professional (PMP) certification preferred
Epic EHR Implementation experience strongly preferred
Experience focused on technology project management
10 years' experience managing concurrent projects of varying complexity and scale with demonstrated experience leading and influencing cross-functional teams and individual contributors inclusive of senior leaders, stakeholders, developers, engineers and analysts
Ability to deliver executive summaries for assigned projects
Must be self-motivated and multi-task oriented with an aptitude for rapidly assimilating new concepts, practices, methods and skills
Must have excellent written and verbal communication skills with the ability to convey technical information, decisions, and approaches to technical and non-technical audiences

Job Responsibility

Managing projects directly related to emerging technologies and digital transformation initiatives
Transforming the core business of the Strategic Digital Transformation Roadmap to directly impacting the consumer and patient access framework
Modernizing, aligning, and elevating specialized resources, priorities, processes, methods, skills, knowledge, and experience to consistently and expeditiously achieve BHSF project goals
Managing TD projects and playing a transformational role in the TD PRIME Strategy frequently involving multiple technology and organizational domains ranging in size, complexity, duration, risks factors and spend
Being held responsible for the timely completion and the quality of the work produced by the project teams including change management and post-live support

Fulltime

Systems Director, Population Health Service Organizations

The System Director of IT Population Health Services Organization (PHSO) is a le...

Location

United States , Phoenix

Salary:

67.92 - 101.02 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science - Information Technology, Health Informatics, or related field required
Masters Of Science - Information Technology, Health Informatics, or related field preferred
10+ years in healthcare IT, with 5+ years in a leadership role
Experience with managed care models (Medicare Advantage, ACO, Medicaid), HIE integration, and population health tools (e.g., Epic EZCap, QNext, Healthy Planet, Innovaccer,)
Experience with FHIR, HL7, CCD, APIs, and other interoperability standards
Familiarity with ACO, CIN, and value-based care models

Job Responsibility

Lead the design and implementation of IT systems that support managed care and population health objectives
Align systems architecture with organizational strategies related to value-based care, ACOs, Medicare Advantage, Medicaid, and commercial payer programs
Oversee integration of clinical and claims data to support whole-person care
Ensure systems support care coordination workflows, care management documentation, and chronic condition tracking
Manage platforms that support risk stratification, predictive modeling, and attribution logic
Collaborate with clinical leadership to build technology-enabled pathways for preventive care, care gaps, and patient engagement
Lead and mentor the End User Services team, ensuring excellent IT support for clinicians, case managers, analysts, and administrative staff
Develop and monitor SLAs, support KPIs, incident response times, and user satisfaction metrics
Oversee help desk operations, ticketing systems, desktop support, hardware/software provisioning, and user access governance
Direct the architecture and scalability of population health IT platforms and managed care applications

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Epic Patient Access Team Lead

Carex Consulting Group

Location:
United States , Baltimore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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