Epic Lead Expert

• System Administration: Configure and maintain the Applied Epic system, ensuring optimal performance and uptime. Regularly review system settings to align with evolving business needs.
• Workflow Customization: Collaborate with business units to customize workflows, reports, templates, and dashboards to improve operational efficiency and user experience.
• User Access Management: Build and handle user accounts, roles, and permissions, maintaining strict role-based access control (RBAC) policies.
• Training and Support: Deliver training to staff on system functionality and procedures. Fix and resolve technical issues, coordinating with Applied Systems support for sophisticated cases.
• Data Integrity and Security: Ensure the integrity of all data inputs, conduct regular audits, and perform database clean-ups to prevent data discrepancies.
• System Updates and Testing: Collaborate with IT and business teams to test system updates or new features, ensuring compatibility and functionality before release.
• Integration Management: Work with multi-functional teams to integrate new systems and tools with Applied Epic, ensuring flawless workflows across departments.
• Documentation: Maintain comprehensive internal documentation regarding system configurations, workflows, and processes to support future development and user education.
• System Optimization: Find opportunities for system improvements and enhancements, including automating routine tasks and optimizing system performance.
• Disaster Recovery: Lead disaster recovery planning efforts and ensure business continuity through backup systems and protocols.

• 5+ years of experience as an Applied Epic Administrator or similar role within an insurance agency environment
• Extensive knowledge of Applied Epic, including system configurations, workflows, and data management
• Solid understanding of IT security principles, including identity and access management (IAM) and RBAC
• Experience with agency management system migrations, conversions, and data mapping
• Excellent problem solving skills with the ability to lead multiple projects simultaneously
• Good communication and training abilities to educate staff and drive adoption of new workflows
• Hands-on experience with disaster recovery planning, system integrations, and data audits
• Proficient in support both on-premise and cloud-based solutions
• Familiarity with related systems such as AMS360, Indio, and other insurance-specific software
• Bachelor's degree or equivalent experience

Familiarity with related systems such as AMS360, Indio, and other insurance-specific software

• 401(k) savings plan with employer contributions
• employee stock purchase plan
• consideration for long-term incentive awards at Aon's discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• employee assistance program that includes free counseling sessions
• two Global Wellbeing Days each year