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Lead and support a team of Epic HIM analysts. Oversee and drive multiple active HIM-related projects (not purely project management focused-hands-on SME work required). Manage daily ticket queue within ServiceNow, ensuring timely resolution and prioritization. Serve as Level 2 on-call support. Partner with stakeholders across the organization on HIM-related workflows and initiatives. Support and lead initiatives around: E-consent projects, Document management and imaging workflows, System integrations between Epic and third-party HIM tools.
Job Responsibility:
Lead and support a team of Epic HIM analysts
Oversee and drive multiple active HIM-related projects (not purely project management focused-hands-on SME work required)
Manage daily ticket queue within ServiceNow, ensuring timely resolution and prioritization
Serve as Level 2 on-call support
Partner with stakeholders across the organization on HIM-related workflows and initiatives
Support and lead initiatives around: E-consent projects, Document management and imaging workflows, System integrations between Epic and third-party HIM tools
Requirements:
7+ years of relevant Epic HIM / healthcare IT experience (some flexibility)
Epic HIM Certification
Strong expertise in Epic HIM modules, including Release of Information (ROI), Coding workflows, Identity management processes
Hands-on experience with OnBase (required)
Deep understanding of HIM workflows and system touchpoints across Epic and third-party applications (e.g., 3M coding)
Experience leading projects and/or mentoring team members (people leadership required)
Proven SME-level knowledge of HIM applications and processes
Strong communication and stakeholder management skills
Ability to manage support operations (ticket queue, escalations, on-call responsibilities)