Epic Environment Management Analyst - Data Courier, Epic Bridges, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

64890.00 - 173040.00 USD / Year

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Job Description:

The Epic Environment Management Analyst supports the Epic Electronic Health Record (EHR) environments across Retail Healthcare, Payor, and Specialty organizations. This role will support Epic environments including production, testing, training, and lower environment systems. The Epic Environment Management Analyst is part of a team serving as the central point of coordination for changes, updates, and upgrades to ensure system stability and operational efficiency.

Job Responsibility:

Supporting multiple environments: Coordinating the day-to-day operations and maintenance of multiple Epic environments, such as production, disaster recovery, training, and testing
Coordinating Updates and Upgrades: Participating in the planning, coordination, and execution of Epic updates (SU), version upgrades, and regular maintenance
Advocating Change Control Processes: Implementing and assuring adherence to change control processes for the Epic system, including build migration using Epic's Data Courier and Content Management tools
Coordinating System Activities: Organizing key activities including environment refreshes and data migrations
Acting as a Liaison: Serving as a bridge between Epic application teams, infrastructure teams, third-party hosting vendors, and Epic representatives
Hosting and Facilitating Meetings: Coordinating meetings for the Change Control Board and other workgroups to ensure alignment and communication
Communicating Effectively: With minimal manager supervision, drafting, preparing and disseminating structured communications to technical teams and end-users regarding upcoming changes, downtimes, and other environment activities
Coordinating with Vendors: Participating in healthy vendor relationships and serve as a point of contact for technical issues and inquiries
Tracking and Documenting: Maintaining documentation for environment versions, patch levels, and maintenance schedules, in systems such as Atlassian Confluence
Monitoring Performance: Participating in Epic system performance and troubleshooting issues related to Data Courier and Content Management
Reviewing Epic Communications: Analyzing and acting on Patient Safety Escalations (PSE), Care Concern Bulletins (CCB), and Nova documentation from Epic
Supporting testing: Collaborating with Quality Assurance (QA) teams on application and integrated testing for system upgrades
Coordinating downtime: Participating in the planning and testing of downtime and disaster recovery procedures

Requirements:

1+ year experience working with Epic or Cerner in Healthcare IT environment, specifically supporting upgrades
1+ year experience with Epic or Cerner software, including environment management, build tracking, and change control processes using tools like Data Courier and Content Management
1+ year experience with Change Management or IT Project Management
Bachelor's Degree in Information Technology, Computer Science, or a related field or equivalent experience required

Nice to have:

Epic certifications (e.g., Data Courier, Bridges)
ITIL certification
Demonstrated self-directed learning, multi-tasking, organizational, and communication skills
Professional attitude, communication style, and presence

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 30, 2025

Expiration:
December 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Epic Environment Management Analyst - Data Courier, Epic Bridges