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Epic Application System Analyst

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Baptist Health (Florida)

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Location:
United States , Jacksonville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Epic Application System Analyst checks in on the pulse of our systems overnight, alerts, performance dashboards, and monitoring reports get an early review to ensure that every application supporting Baptist Health's care continuum is operating at peak performance. From there, the Systems Analysts review the team's chat to align on daily priorities, triage support tickets, and prepare for upcoming deployments or patches. Whether it's optimizing a third-party application, turning performance, or coordinating a seamless system upgrade, every task shares a common goal: keep technology reliable so caregivers can stay focused on patients. The Systems Analyst captures key insights from the day: documenting solutions, closing tickets, and preparing recommendations for future improvements. The close of the day is about readiness - ensuring that tomorrow's operations run even smoother than today's. The day brings cross-functional collaboration with IT, Operations, and Clinical Informatics partners. The conversation might center on expanding system capacity, streamlining user workflows, or integrating new solutions into the enterprise ecosystem. As a trusted advisor, the Systems Analyst also partners with vendors and specialists to explore innovations that can enhance care delivery and strengthen Baptist's digital foundation. The day often shifts to deeper project work - reviewing automation workflows, testing upgrades in a sandbox environment, or updating lifecycle documentation to ensure applications remain compliant, secure, and efficient. The work is dynamic, forward-focused, and agile to meet the ongoing demands.

Job Responsibility:

  • Provide technical assistance in the development, implementation, and support of highly complex, enterprise wide, cross functional applications, integrated systems and technology projects
  • Troubleshoot multifaceted technology issues spanning software, hardware, interfaces, databases, and system security
  • Work on multiple projects and engage in enterprise-wide projects as a team member
  • Be involved in the installation and development of hospital information systems
  • Perform system upgrades and provide system maintenance when required
  • Participate in developing policies and creating training tools for hospital information systems uses
  • Provide 24/7 support for information systems within accountability and/or enterprise-wide applications

Requirements:

  • 1-3 years Information Technology Experience
  • Strong proficiency in Excel and data analytics
  • Hands-on user interface experience with software systems
  • Prior experience collaborating with third-party vendors
  • Functional knowledge of interface communications
  • Experience in lifecycle management
  • Epic experience with one or more of the following modules: ClinDoc, OpTime, Rehab, Stork, Anesthesia
  • SQL knowledge
  • Strong understanding of scheduled maintenance processes
  • Demonstrates strong technical aptitude
  • EPIC Certification in designated application area(s) required
  • Bachelor Degree or Equivalent Experience

Nice to have:

Master of Arts/Science (MA/MS)

What we offer:
  • Competitive pay & comprehensive benefits packages
  • Opportunities for professional growth & advancement
  • Exceptional employment experience where team members can bring their authentic selves

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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