Epic Application Analyst Associate-Professional Billing

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use
• Effectively explains the functioning of the assigned Epic applications and related systems to the users
• Assists users with using the full functionality of the applications
• Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition
• Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports
• Works with users and team members to set priority for user requests and reviews and clarifies user requests
• Assists with impact analysis
• Documents current workflows, specifications, user manuals, procedures, and other relevant information
• Completes all change and quality control documentation using department standards
• Participates in testing, user training and results evaluation
• Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays
• Monitors and documents post-implementation problems and revision requests
• Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines
• Assists in the appropriate completion of all change and quality control documentation using department standards
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications
• Assists with the scheduling and managing application version upgrades for assigned systems
• Participates in the maintenance, enhancement, and interface of assigned applications
• Troubleshoots and resolves user problems

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 1 year of experience in automated laboratory and/or business systems
• Basic knowledge of computer operating platforms, applications software, and network software
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement
• Demonstrated ability to translate user requirements into system specifications
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems
• Ability to prepare, import, and manipulate information in spreadsheets and databases
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders
• Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner
• Basic knowledge and ability in the use of project management software, tools, and methodologies
• Knowledge, understanding and ability to follow change management processes
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
• Must have ability to perform work related travel
• Must operate all equipment necessary to perform the duties of the job
• Must be able to lift up to 40 lbs. occasionally

Epic Professional Billing or Epic Hospital Billing or any Rev Cycle Epic Certification preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Opportunity for annual increases based on performance
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions