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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
Job Responsibility:
Serves as a team resource with a deepening knowledge of assigned operations, the related Epic application and relationships with other Epic products
Engages end-users in operations to understand business needs (process, data and/or reporting) and the context for the current state
Participates in analyzing tickets to identify need for project-based work
Following departmental protocol, independently performs moderately complex configuration to address business needs
Coordinates the implementation of solutions impacting the supported application, the external vendor, end users, and supporting technical teams
Participates in upgrades by reviewing release notes that impact the supported Epic application
Engages in ongoing communication with super-users and their managers related to supported application and operational processes
Guides less experienced team members in necessary build and testing
Requirements:
Bachelor’s Degree
1 year of experience directly involved in Epic application support and/or implementation in the targeted application required
Epic certification in first CORE application specific to the role/department
Nice to have:
3 years of experience directly involved in Epic application support in the targeted application(s) preferred
Experience with Epic HIM Applications and Hyland Onbase preferred
What we offer:
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement