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Baptist Health (Florida) Logo Baptist Health (Florida) · IT - Administration

Epic Ambulatory Application Analyst

United States, Jacksonville · Job Posted February 20, 2026
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Job Description

The Epic Ambulatory Application Analyst will provide comprehensive support for Epic Ambulatory applications across all outpatient specialties, acting as a critical link between clinical operations and IT. This role focuses on ensuring system functionality, optimizing workflows, and maintaining system integrity, while delivering a seamless user experience for clinic teams. The analyst will troubleshoot issues, perform routine maintenance, support Epic updates, and collaborate with cross-functional teams to implement operational improvements. This position emphasizes hands-on application support, workflow optimization, and interface troubleshooting, with a strong focus on maintaining operational effectiveness and improving clinical efficiency.

Job Responsibility

  • Provide end-to-end support for Epic Ambulatory applications, with a focus on primary care and specialty outpatient teams
  • Manage and resolve incident tickets and service requests through ServiceNow, ensuring smooth daily operations
  • Monitor and troubleshoot interface errors, maintaining data integrity across systems
  • Support Epic quarterly updates, implementing required system enhancements and adjustments
  • Collaborate with clinical informatics, operational leaders, project managers, and Epic technical teams to clarify requirements and implement optimizations
  • Participate in application testing and integrated testing for system updates, new functionality, and workflow changes
  • Contribute to system upgrades, updates, and cross-application projects
  • Provide 24/7 support for applications within accountability, ensuring operational continuity

Requirements

  • High School Diploma/GED
  • 2 years Clinical Applications and Systems - design, build, integration, activation (Required)
  • Minimum 2 years of related experience (Required)
  • Strong understanding of Ambulatory workflows within the Epic environment (Highly Preferred)
  • Proficiency in Microsoft 365, with high comfort using Outlook, Teams, and Excel (Preferred)
  • Experience using Microsoft Visio for workflow mapping and process documentation (Preferred)
  • Strong understanding of Epic workflows and basic Epic build concepts (Preferred)
  • Possession of (or working toward) an industry-recognized certification (Preferred)
  • Certified - EPIC Preferred
  • Epic Ambulatory highly preferred
  • MyEpic MyChart preferred

Nice to have

  • Strong understanding of Ambulatory workflows within the Epic environment (Highly Preferred)
  • Proficiency in Microsoft 365, with high comfort using Outlook, Teams, and Excel (Preferred)
  • Experience using Microsoft Visio for workflow mapping and process documentation (Preferred)
  • Strong understanding of Epic workflows and basic Epic build concepts (Preferred)
  • Possession of (or working toward) an industry-recognized certification (Preferred)
  • Certified - EPIC Preferred
  • Epic Ambulatory highly preferred
  • MyEpic MyChart preferred

What we offer

  • competitive pay & comprehensive benefits packages
  • opportunities for professional growth & advancement
  • exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together
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