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Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.
Job Responsibility:
Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program
Confers, plans ahead with supervisory staff, on job assignments, projects and activities
Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures
Responsibility for assisting in scheduling of the Environmental Services staff
Adjusts the daily schedule to ensure proper staffing in all areas
Functions as Environmental Services Tech, knowing all positions/responsibilities within department
Role in Hazardous Materials, spills and disaster plans
Assists in competencies
Monitor Bed Tracking
Monitors lunch and breaks
Liaison between EVS and customers/staff as needed
Coordinate projects/set ups
Assist with room inspection high touch, etc.
Issues key, pagers, equipment, etc
Makes suggestions for work improvement
Supply and equipment use and maintenance
Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment
Communicate to leadership associate performance, conduct, issues, etc.
Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores
Utilizes AIDET with both Internal Customers and External Customers
Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates
Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations
Displays patient and tact when dealing with other hospital personnel
Presents department in a positive manner to all contacts
Maintains courteous and pleasant attitude to patients, families and other contacts
Maintains confidential patient and departmental information
Utilizes appropriate chain of command in resolving complaints, grievances
Trains associates and assists in Department Orientation Process
Maintains licenses and certificates as appropriate
Fullfills operating unit, competencies, and required training
Requirements:
High School diploma or equivalent
leadership experience preferred
3 years experience with at least one in Housekeeping
Good communication skills
Good organizational skills
Excellent customer service skills
Must be able to communicate instructions
Team player
Able to work with all levels of personnel
Demonstrates flexibility
Projects a positive attitude
Willing to learn, cooperate
Self motivated
Demonstrates initiative
Good communication skills. Written and verbal
Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
EVS product and equipment knowledge
Potential exposure to hazardous materials
Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day
Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs