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Foxtons Logo Foxtons · Finance

Entry Level Credit Control

United Kingdom, Worcester Employment contract 26000.00 GBP / Year · Job Posted June 03, 2026
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Job Description

One of the most valuable services provided by Foxtons’ Property Management and Lettings Support department is the effective collection of rent. This function plays a critical role in safeguarding our landlords’ income, requiring a proactive and professional approach to managing arrears and resolving challenging situations. As an Entry Level Credit Control, you will play a key role in maintaining the strong relationships Foxtons builds with its landlord clients. By ensuring timely rent collection and managing arrears cases with care and diligence, you will provide reassurance that their financial interests are protected. You will develop the expertise to handle sensitive scenarios with confidence, delivering a high standard of service when it matters most. Our industry-leading training and ongoing development will equip you with the technical knowledge and practical skills required to navigate the legal and procedural complexities of rent arrears. This is an excellent opportunity for a motivated individual seeking to build specialist expertise within a structured and supportive environment.

Job Responsibility

  • Proactively contact tenants via telephone, email, and SMS to address overdue rent and secure payment
  • Ensure all contact schedules and procedures are adhered to
  • Attend court proceedings where required, providing accurate and professional evidence in rent arrears cases
  • Liaise with landlords, keeping them fully informed on arrears cases through to resolution
  • Provide clear, accurate guidance to landlords on processes, timelines, and available options

Requirements

  • Proactive approach
  • Professional approach
  • Ability to manage arrears
  • Ability to resolve challenging situations
  • Strong relationship management skills
  • Capability to handle sensitive scenarios with confidence

What we offer

  • Clearly defined career progression based on performance, capability, and attitude
  • Ongoing training and professional development
  • Equity, Diversity & Inclusion networks
  • One paid volunteering day per year
  • Comprehensive wellbeing package including enhanced sick pay, confidential counselling support, Mental Health First Aiders, and access to a coaching platform
  • Enhanced parental leave policies
  • Pension scheme
  • Free onsite parking
  • Hybrid working pattern
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