Entry-Level Call Center Trainer Job at MMC Group LP (East Hartford)

Job Description

We are seeking an energetic, motivated Call Center Trainer to join our team. In this role, you will help onboard and develop customer service professionals by delivering engaging virtual and classroom training programs, creating training materials, and serving as a trusted resource for employees and leadership. This is an excellent opportunity for recent graduates or professionals with early leadership or training experience who are looking to grow into a rewarding career in Learning & Development.

Job Responsibility

Deliver engaging remote and in-person training sessions for new hires and existing employees
Create, update, and maintain training guides, presentations, and operational manuals
Partner with supervisors and managers to provide refresher and remedial training
Track trainee progress, testing results, attendance, and overall class performance
Conduct pre-tests, post-tests, evaluations, and provide coaching feedback
Ensure all training materials remain current with process and system updates
Serve as a Subject Matter Expert (SME) across operational processes
Facilitate meetings and collaborate with leadership and client partners to improve performance
Support continuous quality improvement initiatives focused on customer service, productivity, and accuracy

Requirements

Bachelor's degree
At least 6 months of training, coaching, instruction, team lead, or leadership experience in a call center environment
Strong presentation and communication skills
Comfortable speaking in front of groups both virtually and in person
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Strong organizational, analytical, and problem-solving skills
Ability to thrive in a fast-paced, collaborative environment

Nice to have

Experience designing or delivering training programs
Familiarity with Learning Management Systems (LMS)
Healthcare, Medicaid, CHIP, or government program experience
Experience with quality assurance or continuous improvement initiatives

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

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Entry-Level Call Center Trainer

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