Entry Level Business Process Analyst

• Work with operational teams to understand and document current processes (especially air freight)
• Help map workflows and support their transition into the new system
• Assist in identifying simple, practical improvements to ways of working
• Produce clear documentation (process notes, requirements, user guides)
• Act as a link between business users and IT teams
• Support user testing by: Assisting users during testing
• Logging and tracking issues
• Checking fixes before go-live
• Provide support during system go-live and help users adapt to changes
• Assist with training materials and onboarding
• Keep documentation updated as the project evolves
• Build strong working relationships across the business
• Be based at Heathrow, with occasional travel to other UK offices

• Strong communication and interpersonal skills
• Good organisation and attention to detail
• A logical mindset with an interest in problem-solving
• Confidence working with both operational teams and IT colleagues
• Ability to manage multiple tasks and priorities
• Awareness of Agile ways of working
• Basic proficiency in Microsoft Office (Word, Excel, etc.)
• In close proximity of the site
• Willingness to travel to other offices within the UK
• A minimum of 96 UCAS Tariff points
• GCSE English and Maths at Grade 4 / C or above
• Right to work in the UK

Experience in logistics, freight forwarding, or operational environments

• Up to 27 days holiday plus Bank Holidays
• Life Cover
• Profit related pay
• Defined contribution pension scheme
• Discounted store/shopping benefit scheme
• Private Healthcare
• Car Parking
• Employee Assistance Programme
• Training opportunities