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At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility:
May be assigned to Information desk at the front to assist customers with general inquiries
Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
Responsible for registering, assisting and supervising registered children
Ensure the environment is playful and fun
Communicate with parents if there is an issue or concern
Always actively participating in the children’s safety and security
Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
Maintain supplies and ensure work area is kept clean and hazard-free
Assist in other duties as required by direct line Leader
Requirements:
Enthusiastic about working with children
Can prioritize, are disciplined, show initiative and have a flexible attitude
At least 6 months of Customer Service experience in a retail environment (preferably)
Cool under pressure, and can take charge of an urgent situation
Cool working in a physically demanding, fast-paced, work environment
What we offer:
Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)