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IKEA Logo IKEA · Customer Service

Entrance and Smaland Co-worker

Canada, Ottawa 20.15 CAD / Hour · Job Posted March 21, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • May be assigned to Information desk at the front to assist customers with general inquiries
  • Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
  • Responsible for registering, assisting and supervising registered children
  • Ensure the environment is playful and fun
  • Communicate with parents if there is an issue or concern
  • Always actively participating in the children’s safety and security
  • Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
  • Maintain supplies and ensure work area is kept clean and hazard-free
  • Assist in other duties as required by direct line Leader

Requirements

  • Enthusiastic about working with children
  • Can prioritize, are disciplined, show initiative and have a flexible attitude
  • At least 6 months of Customer Service experience in a retail environment (preferably)
  • Cool under pressure, and can take charge of an urgent situation
  • Cool working in a physically demanding, fast-paced, work environment

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
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