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Enterprise Technology Support Engineer

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Optiver

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment.

Job Responsibility:

  • Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact
  • Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment
  • Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure
  • Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment
  • Streamline IT processes and develop self-service resources, enabling users to solve common issues independently
  • Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies
  • Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements
  • Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity
  • Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery

Requirements:

  • Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers
  • Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira)
  • Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting
  • A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting
  • Experience with user access lifecycle, SOE/image concepts, and deployment tooling
  • Passion for IT support and customer service
  • proactive, detail-oriented, strong documentation and change discipline
  • Excellent written and verbal communication
  • team player and operational mindset

Nice to have:

  • Telephony
  • PowerShell
  • patching
  • Exchange user management
  • Atlassian admin
  • Linux/Python/SQL exposure
  • office fit-outs
  • remote teams
  • Finance or fast-paced environment
  • interest in continuous learning
  • Deeper experience with Windows Server
  • packaging
  • MDM
  • network design
  • or certifications
What we offer:
  • A performance-based bonus structure unmatched anywhere in the industry
  • The chance to work alongside diverse and intelligent peers in a rewarding environment
  • Training, mentorship and personal development opportunities
  • Daily breakfast, lunch and an in-house barista
  • Gym membership plus weekly in-house chair massages
  • Regular social events, including a company trip every two years
  • Guided relocation, a competitive relocation package and visa sponsorship where necessary

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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