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The Program Manager is responsible for successful delivery of large and complex programs/projects through all phases of the Project Management Lifecycle which includes – initiation, planning, development, execution, control & closeout of projects. The Program Manager will support IT and the business as a member of the IT PMO organizing, coordinating and driving technology programs and projects. Collaboration with program IT and business sponsors to ensure program is executed on time, per scope, within budget and with high quality will be key to the role. The Program Manager will provide strategic guidance to teams and other resources in ways that promote the successful outcomes of technology initiatives, utilizing the appropriate approach and tools to meet business and IT expectations.
Job Responsibility:
Lead strategic IT programs and complex technology projects
Ensure IT programs/projects deliver on commitments
Define, plan, direct the establishment & execution of a broad range of technical programs/projects, while balancing the competing demands of scope, time, cost, quality, resources and risk
Plan, organize, lead and monitor the activities of the project team
Develop detailed work plans, schedules, project estimates, resource plans, and status reports
Provide project risk analysis and mitigation planning
Maintain overall control of the schedule, budget and scope
Ensure projects’ objectives/requirements are clear and agreed to by all stakeholders
Develop projects’ scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Prepare and manage deliverables (Project Plan, Risk Plan, Communication Plan, etc.) – use deliverables to conduct the project
Manage the escalation of issues and submit recommendations to executive steering teams to remediate
Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues weekly
Update appropriate documentation and project plan to reflect changes in requirements and commitments
Identify, document and ensure analysis of scope change requests throughout the project lifecycle
Utilize company release management, change management standards and procedures
Active participation, in and contribute to, the IT PMO policies and procedures
Requirements:
BS/BA in business or a technical field with 7 to 10 years of directly relevant experience OR Master’s degree with 5 to 8 years of applicable business experience
At least five (5) years of experience leading major and/or complex IT programs
At least three (3) years of experience managing large projects
Comprehensive and demonstrable understanding of core Project Management Fundamentals
PMP certification
Thorough understanding of project/program management techniques and methods (Scheduling, Resourcing, Cost Management, Scoping, etc.)
Excellent knowledge of Collaboration tools
Working knowledge of program/project management software is a strong advantage
Expert managing multiple, simultaneous projects and programs
Excellent communication skills
Excellent problem-solving ability
Experience managing projects with a global footprint
Experience collaborating with and supporting business leaders within a large corporate environment
Demonstrated ability to influence and manage the expectations of stakeholders, team members, management and external partners
Nice to have:
Familiarity with diverse systems landscapes and integration needs (i.e. CRM, ERP (Oracle), BI, HCM, Cloud based Infrastructure, etc.)
What we offer:
We prioritize a people-first culture
We embrace a flexible work model
We focus on well-being
We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are