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Notion Logo Notion · IT - Administration

Enterprise Technical Support

Ireland, Dublin · Job Posted February 21, 2026
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Job Description

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems.

Job Responsibility

  • Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
  • Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
  • Work cross-functionally across engineering and product to build processes and manage issues
  • Perform advanced troubleshooting of products and embedded partner applications
  • Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
  • Manage to key performance metrics defined within the Product Operations Team
  • Respond to high-priority customer issues
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
  • Participate in an on-call rotation to assist customers outside of normal working hours

Requirements

  • At least 3-5 years of experience in technical support, technical account management, or a similar role
  • Excellent interpersonal and engagement skills with enterprise customers
  • Fluency in English & French
  • Strong troubleshooting skills for desktop applications on Windows and macOS
  • Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
  • Proficiency in analysing server and client application logs to identify errors
  • Proficiency troubleshooting REST APIs
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Ability to balance user expectations with policies and compliance boundaries
  • Ability to work under pressure while remaining focused and professional
  • Effective collaboration skills with peers and cross-functional teams in multiple locations

Nice to have

  • Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
  • Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
  • Experience with API testing tools such as Postman
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