Enterprise Technical Support Job at Notion (Dublin)

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...

Location

United States , San Francisco; New York

Salary:

43.80 - 63.90 USD / Hour

Figma

Expiration Date

Until further notice

Requirements

3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Job Responsibility

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Field Technical Support

Field Technical Support role providing Level 1/2 support for hardware and softwa...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
7+ years of experience supporting enterprise-grade HPE Compute and Storage systems
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Flexible to work in 24X7 support environment
Good written and verbal communication skills
Proven hands-on expertise in HPE Compute platforms including HPE ProLiant servers, HPE Synergy, HPE Apollo
Proven hands-on expertise in HPE Storage solutions including HPE Alletra, HPE Primera, HPE 3PAR, HPE XP Storage, HPE StoreOnce and MSA
Broad technical knowledge on ISS solutions - Installing, Configuring & Troubleshooting of Synergy, Apollo, ProLiant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS, Ethernet & FC, ProLiant Blades & Storage Blades
Ability to troubleshoot across hardware, OS, and storage layers in complex environments
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)

Job Responsibility

Provide Level 1/2 support for hardware and software issues across HPE infrastructure
Perform root cause analysis and implement permanent fixes
Escalate complex issues to engineering teams when necessary
Perform system health checks, performance tuning, and capacity planning across HPE Compute and Storage platforms
Apply patches, firmware updates, and software upgrades in accordance with customer change management policies
Execute approved changes with minimal business disruption
Act as a trusted advisor to enterprise customers
Deliver regular operational reports and participate in review meetings
Support continuous service improvement initiatives
Work cross-functionally with HPE engineering, COE, support, and account teams

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
3+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Intermediate job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Technical Support Engineer

As a Technical Support Engineer, you will be responsible for helping customers b...

Location

India

Salary:

Not provided

Redis

Expiration Date

Until further notice

Requirements

At least five years of relevant experience in the enterprise software industry
Strong background in scripting or programming languages
Working knowledge of Cloud-based and On-premise environments
Expert working knowledge in Linux/Unix and networking (TCP/IP)
Proficiency in communication and presentation, both written and verbal (in English)
Strong technical background with excellent problem-solving and multi-tasking skills
High availability and commitment to customers

Job Responsibility

Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
Document issues and contribute to our internal team documentation
Collaborate with Engineering as needed to provide solutions
Provide Root Cause Analysis
Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
Provide technical expertise during testing, deployment, and upgrading of Redis software
Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
Participate in new product development, customer training, and other support-related activities

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Specialist job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 2/3 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Enterprise Technical Support

Notion

Location:
Ireland , Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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