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Enterprise Technical Support Engineer

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Lovable

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Location:
Sweden; United States , Stockholm ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We’re looking for a Enterprise Technical Support Engineer to own white-glove support for our largest customers. You’ll troubleshoot complex product + identity issues, partner directly with enterprise teams, and turn real-world insights into better playbooks and product improvements.

Job Responsibility:

  • Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing
  • Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users
  • Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast
  • Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to 'why didn’t the agent follow the theme?' and embedded/partner integrations
  • Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices
  • Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours
  • Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure)

Requirements:

  • 3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS)
  • Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call
  • Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations
  • Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments
  • API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors
  • Clear communicator — strong written and verbal skills
  • Calm under pressure — you can prioritize when 3 enterprise customers need help right now
  • Collaborative — happy to pair with PMs, engineers, CSMs, and founders

Nice to have:

  • Scripting in Python, JavaScript/TypeScript, or similar
  • Familiarity with API testing tools (Postman, similar)
  • Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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