Enterprise Technical Architect, Atlassian

Atlassian

Location:
United States, Austin ▼
New York
Seattle

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

106600.00 - 171200.00 USD / Year

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Job Description:

We're hiring an Enterprise Technical Architect with a focus on the Atlassian DC platform to join our Advisory Services Delivery team. You'll report to a Delivery Manager in the Solutions Delivery part of the Advisory Services organization. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian products and solutions, delivering technical guidance to drive customer value realization for clients that have purchased Advisory Services from Atlassian.

Job Responsibility:

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Requirements:

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in Atlassian DC products and infrastructure
Experience administering Atlassian DC products including tools like Jira, Jira Service Management, Confluence, Crowd, Bitbucket, etc.
Exposure to Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product

Nice to have:

Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity

What we offer:

health and wellbeing resources
paid volunteer days

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Enterprise Technical Architect