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Enterprise Technical Architect

https://www.atlassian.com Logo

Atlassian

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Location:
United Kingdom, London

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Atlassian is hiring an Enterprise Technical Architect with an ITSM and DevOps focus to join the Advisory Services Delivery team. The role involves delivering technical guidance for enterprise customers, understanding technical requirements, and driving solutions using Atlassian products. Candidates with strong experience in ITSM, DevOps, and SaaS environments along with customer-facing roles are preferred.

Job Responsibility:

  • Create technical solutions and prescriptive guidance for direct customer engagements
  • Grow your existing deep technical expertise in ITSM and DevOps solution spaces, staying up-to-date on all new capabilities to support varied customer needs
  • Understand technical requirements, guide implementation of solutions, and ensure successful adoption
  • Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
  • Drive value with internal teams across product and Customer Success to improve the Atlassian product offerings
  • Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Requirements:

  • 8+ years of experience within SaaS companies
  • 2+ years of Enterprise customer-facing roles
  • Demonstrated expertise in ITSM and/or DevOps
  • Experience supporting the entire lifecycle of the Atlassian Ecosystem
  • Technical product demonstration, documentation, and presentation experience
  • Comfort speaking to and influencing a customer's technical teams
  • Experience helping an organization adopt an Atlassian or similar product

Nice to have:

  • Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
  • Experience working with large customers in a consulting or technical expert capacity
  • Experience of migrating to Atlassian cloud
  • Fluent German or French language skills
What we offer:
  • Health coverage
  • Paid volunteer days
  • Wellness resources

Additional Information:

Job Posted:
March 19, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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