Enterprise Technical Architect

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions and ensure successful product adoption
• Create solution content to support customer goals and outcomes
• Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing relevant feedback to both internal Product teams in their specific solution areas
• Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities
• Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

• 5+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd
• Background in SaaS based-architectures, integration methods, and security considerations
• Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience supporting the entire lifecycle of the Atlassian ecosystem
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organisation adopt an Atlassian product or similar product

Demonstrated expertise in SaaS and Atlassian Cloud would be preferable

• Health and wellbeing resources
• Paid volunteer days