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The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
Job Responsibility:
Create technical solutions and prescriptive guidance for direct customer engagements
Grow your existing deep technical expertise, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Requirements:
8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in DevSecOps
Experience with popular best-in-breed products in the DevSecOps space that support enterprise-grade SDLC and CI/CD pipelines
Background in software development and/or IT operations roles
Experience identifying, testing, deploying, and integrating best-in-breed tooling that satisfy customer requirements and improve the end-user experience across their entire SDLC pipeline
Experience with applications security, compliance, application hardening, and application of security best practices to software and infrastructure
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product
Nice to have:
Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity
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