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Join a global organisation driving large-scale technology transformation. As Enterprise Systems Service Owner, you’ll take end-to-end ownership of business-critical platforms spanning Finance, People, Client Relationship, and Automation systems — ensuring smooth operations, high availability, and continuous improvement across a complex, international environment.
Job Responsibility:
Lead day-to-day delivery and improvement of enterprise-scale systems supporting global business operations
Collaborate with Product Owners and stakeholders to align service delivery with product roadmaps and strategic goals
Manage escalations and resolve incidents impacting multiple functions or regions
Analyse system performance, reliability, and scalability — using data and feedback to drive service excellence
Own the problem management process, identifying root causes and preventing recurrence
Plan proactively for growth, ensuring enterprise platforms scale with business demand
Champion compliance, security, and data privacy standards across all services
Requirements:
Proven track record managing enterprise IT services in a complex, multinational setting
Strong grasp of ITSM best practices (incident, problem, change, and capacity management)
Excellent communication and stakeholder management skills — able to influence across tech and business teams
Strategic mindset with hands-on problem-solving ability
Experience leading service improvement or transformation initiatives at scale
Familiarity with regulatory and data-privacy requirements for global systems
A collaborative, proactive approach and the ability to thrive in a fast-moving environment