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twentyAI Logo twentyAI · IT - Administration

Enterprise Systems Service Owner

United Kingdom, Greater London 75000.00 GBP / Year · Job Posted January 27, 2026
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Job Description

Join a global organisation driving large-scale technology transformation. As Enterprise Systems Service Owner, you’ll take end-to-end ownership of business-critical platforms spanning Finance, People, Client Relationship, and Automation systems — ensuring smooth operations, high availability, and continuous improvement across a complex, international environment.

Job Responsibility

  • Lead day-to-day delivery and improvement of enterprise-scale systems supporting global business operations
  • Collaborate with Product Owners and stakeholders to align service delivery with product roadmaps and strategic goals
  • Manage escalations and resolve incidents impacting multiple functions or regions
  • Analyse system performance, reliability, and scalability — using data and feedback to drive service excellence
  • Own the problem management process, identifying root causes and preventing recurrence
  • Plan proactively for growth, ensuring enterprise platforms scale with business demand
  • Champion compliance, security, and data privacy standards across all services

Requirements

  • Proven track record managing enterprise IT services in a complex, multinational setting
  • Strong grasp of ITSM best practices (incident, problem, change, and capacity management)
  • Excellent communication and stakeholder management skills — able to influence across tech and business teams
  • Strategic mindset with hands-on problem-solving ability
  • Experience leading service improvement or transformation initiatives at scale
  • Familiarity with regulatory and data-privacy requirements for global systems
  • A collaborative, proactive approach and the ability to thrive in a fast-moving environment
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