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Enterprise Systems Analyst, Maximo

United States, Tucker 99360.00 - 173900.00 USD / Year · Job Posted February 14, 2026
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Job Description

This position, within the Enterprise Systems Analyst job family of IT, will have the primary responsibility of providing technical support and development within the IBM Maximo platform. The ideal candidate will have expert level technical knowledge of the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all Enterprise applications will evolve throughout the years as business and IT support needs change. Desired is a candidate with an ability to listen to customer needs and takes action to design/implement/test systems/solutions that exceed customer requirements. The ideal candidate will be technical, a self-starter, a communicator and an employee who thrives on multi-tasking. The Enterprise Systems Analyst is responsible for conducting comprehensive system analysis, designing and implementing appropriate information systems in accordance with the company's overarching information systems architecture. This role requires a deep understanding of business needs, system requirements, and the ability to recommend and execute technology solutions to improve business processes. The analyst will specialize in a set of enterprise applications including systems such as Maximo, Infor, SharePoint, etc. or business areas such as O&M, finance/accounting, HR, supply chain, etc.

Job Responsibility

  • Providing technical support and development within the IBM Maximo platform
  • Conducting comprehensive system analysis, designing and implementing appropriate information systems
  • Collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans
  • Building and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions
  • System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users
  • System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements
  • Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process
  • Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system
  • Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment
  • Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function
  • Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
  • Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level IV - Minimum of 6 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level V - Minimum of 8 years in architecting and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Equivalent Experience: Level III - Minimum of 8 years of relevant experience may also be considered
  • Level IV - Minimum of 10 years of relevant experience may also be considered
  • Level V - Minimum of 12 years of relevant experience may also be considered
  • Extensive experience with Enterprise systems implementation and management
  • Proficiency in project management and system analysis
  • Strong knowledge of business process improvement and quality assurance
  • Experience with project management tools and methodologies
  • Familiarity with various Enterprise systems and solutions
  • Proficient in documentation and reporting
  • Proficient in scripting languages (JavaScript, Python)
  • Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.
  • In-depth understanding of data/program security best practices
  • Experience with security tools and technologies
  • Knowledge of ITIL processes and best practices
  • Experience in managing third-party vendors and contracts
  • Experience in managing and leveraging APIs, REST services, etc.
  • Excellent problem-solving/analytical skills and attention to detail
  • Excellent oral and written communication and interpersonal skills
  • Excellent customer service focus and positive attitude
  • Ability to work independently and as part of a team

Nice to have

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)

What we offer

  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community

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