Enterprise Support Specialist Jobs

Figma

Location:
United States, San Francisco ▼
New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

43.80 - 63.90 USD / Hour

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Job Description:

As an Enterprise Support Specialist on the Product Support team, you’ll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.

Job Responsibility:

Develop expertise of Figma's products and the journey of our customers
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations
Operate as the voice of the customer, capturing both product and process gaps
Act as designated point of contact for high-risk escalations and issues
Identify trends and communicate insights to our Product and Engineering teams
Engage in pilot programs and experimentation to identify efficient approaches
Recommend foundational tooling and processes in partnership with our Product Support Operations teams

Requirements:

3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Portuguese or Korean at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
Consultative communication skills with the ability to tailor a message for your audience

Nice to have:

Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
Experience working with design tools like Adobe XD, Sketch, and/or Framer and a passion for UX/UI design
Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

What we offer:

equity
health, dental & vision benefits
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement
sales incentive pay for most sales roles
an annual bonus plan for eligible non-sales roles

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Enterprise Support Specialist