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Enterprise Support Program Lead

United States, Tempe, Arizona Employment contract 190000.00 - 241000.00 USD / Year · Job Posted April 24, 2026
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Job Description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. ... Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.

Job Responsibility

  • Evolve, lead, and drive world class performance of Waymo’s global B2B partner support model
  • Build out the support model, design the strategy, align Key Performance Indicators (KPIs)
  • Relentlessly execute with vendor and internal teams to exceed KPIs
  • Innovate and drive the evolution of the program
  • Define and execute the cadence of communications on program health and status with key stakeholders
  • Act always as an accountable owner

Requirements

  • 5-8 years of experience in B2B/Enterprise-level customer/partner support as a vendor manager or program manager, preferably in the transportation and/or autonomous vehicle space
  • Proven track record of implementing improvements in a complex program, both as an individual contributor and as a member of a team or as a supervisor
  • Demonstrated ability to influence external partners and cross-functional stakeholders (Engineering, Product, Operations) to achieve strategic goals
  • Project management expertise and demonstrated experience and impact with past projects and programs
  • A bachelor’s degree or equivalent experience

Nice to have

  • A master's degree in a relevant technical or business field
  • Experience in leading B2B support in a high growth company
  • Experience directly improving an operation
  • Certification or deep experience in operational methodologies, such as ITIL
  • Certification or expertise in project management, such as PMP

What we offer

  • discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
  • health and wellness
  • financial wellness
  • flexibility and time off

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