Enterprise Support Program Lead Job at Waymo (Tempe, Arizona)

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Head of Enterprise Cloud Support

We are on the lookout for a passionate leader to join our Cloud Support team in ...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

15+ years of experience in fast-growing global SaaS support operations
proven leadership of large, global, multicultural teams that consistently meet and exceed operational performance goals
experience facilitating large-scale organizational transformation
a track record of effective communication with C-level executives, both internally and externally
exceptional capability in behavioral assessment and the ability to teach others
demonstrated experience in designing and implementing talent development programs that cultivate strong leaders and support engineers
a history of building a customer-centric culture that prioritizes customer needs
proven success in influencing cross-functional teams and inspiring change in a ‘matrixed’ environment
experience leading customer escalations and internal incidents.

Job Responsibility

Define and implement a support strategy that enhances customer experience, scales the team, develops talent, and balances cost with coverage while increasing the impact of India as a center of excellence across CSS
collaborate with Escalation, Product, and Support & Success leadership to drive customer executive-level escalations to resolution and enhance visibility of customer needs
support and develop senior leadership capabilities within the team
cultivate an environment and culture of exceptional support
present strategy, key insights, financial and non-financial achievements, and quarterly progress updates to senior leadership in an engaging manner
analyze operational metrics to identify strategic opportunities and drive improvements that increase value for our customers
work closely with leaders in other regions to ensure process alignment.

What we offer

health coverage
paid volunteer days
wellness resources.

Fulltime

Legal Support Lead Officer

Join Citi’s Legal Regulatory Requirements and Obligation (RRO) team in Belfast! ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's/University degree
Experience in compliance, legal or another control-related function in a financial services firm, regulatory organization, or legal/consulting firm
Knowledge of Compliance laws, rules, regulations, risks, and typologies
Must be a self-starter, flexible, innovative, and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Strong written and verbal communication and interpersonal skills
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Ability to works collaboratively and independently
ability to navigate a complex organization
Advanced analytical skills

Job Responsibility

Participate in the design, development, delivery and maintenance of best-in-class Regulation Identification program, policies, and practices for Legal RRO
Horizon scan of UK and Jersey financial regulators through a third-party platform (CUBE) as well other sources to identify regulatory updates and regulatory developments which will be applicable to Citi
Analyse and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact
Partner with Citi Legal Advisory and ICRM colleagues in preparing and presenting of regulatory analysis for new, large, and complex regulations to support Citi’s businesses and functions in implementing these regulations
Analyse the jurisdictional regulatory profile on the third-party platform ensuring that it timely captures all relevant regulatory updates for the UK and Jersey regulators
Review and draft regulations summaries for in scope Laws, Rules, and Regulations
Processing of regulatory changes on time and in accordance with the Citi’s Regulation Management Program requirements and assigning of these changes to in scope businesses and functions
Partner with other Identification Leads across Europe ensuring consistent delivery of the program and identification and delivery of enhancements required for the identification processes and tools
Partner with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance
Participate in, as appropriate, various internal assurance processes, e.g., Regional Enterprise wide and Horizontal risk assessments, self-assessment, internal audit, or compliance assurance reviews.

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Fulltime

Program Management Senior Lead

This is a dynamic product management role in the global organization requiring t...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's/University degree, Master's degree preferred
Extensive related experience including cash management and payments product expertise
Digital Assets domain expertise
Technical experience
Excellent communication skills
Senior stakeholder relationship management skills (internal and external)
Experience in the Digital Assets/blockchain space is a distinct advantage
Demonstrated experience in Product Management and/or Product Development discipline
Outstanding strategic, analytical, and critical thinking skills
Strong leadership and team building skills

Job Responsibility

Lead digital token/stablecoin expansion projects across external blockchain networks, DeFi protocols, custodians, wallets, payment rails, and enterprise platforms
Manage integration efforts with strategic partners, including API development, smart contract deployment, settlement coordination, and regulatory alignment
Coordinate cross-functional teams including product, engineering, compliance, legal, and business development to execute projects on-time and on-budget
Develop and maintain detailed project plans, timelines, and stakeholder reporting for multiple concurrent initiatives
Responsible for the design, product development/enhancements and closing of product gaps involving co-ordination with global partners and in-country product teams across regions
Identify and mitigate project risks, issues, and bottlenecks across technical and operational domains
Track and ensure interoperability standards (e.g., ERC-20, Layer 2, cross-chain bridges, ISO 20022) are followed across integrations
Support the development and execution of the digital asset strategy
Continue to expand Citi's next generation of offerings including new feature functionality, controlled experiments and the development of Citi's network of the future
Monitor market developments in blockchain infrastructure, stablecoin regulation, and real-time payment systems

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Business casual workplace
Hybrid working model (up to 2 days working at home per week)

Fulltime

Sales Development Program

Appian is seeking high-potential, ambitious university graduates to join our int...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Highly motivated, competitive by nature, and thrive in fast-paced, goal-oriented environments
Excellent verbal, written, and interpersonal communication skills, particularly when engaging professional audiences
A strong interest shown in Artificial Intelligence (AI), with a basic understanding of and/or curriculum experience in AI
Willingness to relocate to a designated Appian Sales Hub City (DC, Boston, NYC, Chicago, Philadelphia, or Florida)
Ability to travel, including frequent, regular travel to Appian HQ especially during the first year of the program

Job Responsibility

Phase 1: Foundation (≈ 6 months) Intensive technical and sales training. Learn the Appian platform, customer use cases, and core technical concepts alongside ASCs. Build professional soft skills tailored for enterprise engagement. Skills developed: Product expertise, technical fluency, presentation skills, sales methodology
Phase 2: Lead Generation (6–12 months) Pipeline development and outbound hunting. Embedded within a regional sales team. Drive high-volume activities: outbound prospecting, inbound lead response, and opportunity qualification. Skills developed: Prospecting, cold outreach, lead qualification, regional market strategy
Phase 3: Account Support (12–24 months) Customer growth and retention. Shadow and support senior Account Managers. Focus on customer renewals, cross-sell plays, and strategic account planning. Skills developed: Strategic account planning, renewal management, negotiation, forecasting

What we offer

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company

Fulltime

Vice President of Information Technology

We are seeking a Vice President of Information Technology to lead and unify ente...

Location

United States , Glendale

Salary:

175000.00 - 195000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of progressive IT leadership experience, including enterprise support operations
Proven experience leading large, distributed IT support organizations
Strong background in ITSM frameworks and service delivery best practices
Experience operating 24x7x365 support environments
Demonstrated ability to align IT services with business and security objectives
Strong executive communication and stakeholder management skills

Job Responsibility

Lead the integration of multiple IT support teams into a unified enterprise support organization
Develop and execute an IT Support Services strategy aligned with operational and cybersecurity goals
Implement and mature IT Service Management (ITSM) practices, including incident, request, problem, change, and knowledge management
Ensure reliable 24x7x365 IT support operations across all locations
Monitor service levels, SLAs, operational metrics, and user experience to drive continuous improvement
Lead, mentor, and develop IT support leaders and staff, fostering accountability and service excellence
Establish and maintain enterprise-wide technology training and user education programs
Partner closely with cybersecurity and infrastructure teams to embed security and risk mitigation into support workflows

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Learning Specialist

The Senior Learning Specialist (Enterprise Learning & Development) supports glob...

Location

United States , Morristown; Boston

Salary:

86000.00 - 109250.00 USD / Year

Zelis

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business or related field
3+ years of experience in Learning & Development, onboarding, or HR operations
Experience with learning management systems (e.g., Workday Learning), virtual facilitation tools (e.g., Zoom), and data analysis/reporting tools (e.g., Excel, Power BI)
Strong organizational, analytical, and communication skills
Ability to work independently and collaboratively in a global, matrixed environment
Proficiency in Canva, Microsoft Office Suite
Experience in process improvement and problem solving within HR or shared services environments
Demonstrated ability to analyze and present data trends using Excel and other tools
Prior experience supporting global or multi-national environments preferred
May require up to 20% travel to U.S. sites

Job Responsibility

Partner with global and regional teams to ensure alignment and effective delivery of L&D initiatives
Oversee all logistics for learning sessions, including scheduling, calendar invites, participant communications, in-person meeting logistics and virtual session production
Monitor and support activities leading to accurate records of training assignments, completions, and feedback
Analyze data on existing Enterprise Learning and Development programs and support communications and follow up activities
Participate in L&D program budget planning and ensures programs adhere to budgetary limits
Draft program marketing and communication materials
Support Instructional Designers with program design
Support project management activities around key programs and initiatives
Prepare reports on L&D programs, measuring performance against goals and recommending improvements as needed
Administer assessments (e.g., DiSC, LVI 360), digital badging, Menti and Culture Amp polls and other evaluation tools

What we offer

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage.

Fulltime

Data Program Manager - GxP Experience

The Data Program Manager will lead the development of a GxP-validated data platf...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10–15+ years of overall experience
At least 7–10 years in program/project management
Minimum 5+ years leading enterprise data or analytics platform programs
5+ years of proven experience delivering large-scale data transformation initiatives
5+ years of strong experience working in regulated environments (GxP experience highly preferred)
Strategic thinking with strong execution focus
Executive-level stakeholder management and communication
Strong leadership and team facilitation capabilities
Risk and dependency management expertise
Financial planning and budget oversight

Job Responsibility

Lead end-to-end delivery of enterprise data platform programs from strategy through execution and operationalization
Define program vision, roadmap, milestones, KPIs, and success metrics aligned to business objectives
Drive alignment between business priorities and technical execution
Partner with Data Engineering, Architecture, Analytics, IT, Security, Compliance, and Business stakeholders
Manage interdependencies across multiple projects, workstreams, and teams
Coordinate and oversee multiple project managers supporting various program tracks
Develop and maintain comprehensive program plans including scope, timelines, budgets, and resource allocation
Implement risk mitigation and dependency management strategies
Track KPIs and performance metrics to ensure value realization
Ensure adherence to data governance, security, compliance, and regulatory standards, especially within biosciences / GxP environments

Enterprise Support Program Lead

Waymo

Location:
United States , Tempe, Arizona ▼
Los Angeles, California
Mountain View, California
San Francisco, California

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

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