CrawlJobs Logo

Enterprise Support Engineer

trimble.com Logo

Trimble Inc.

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

91100.00 - 125200.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Elevate the Enterprise Experience as our next Enterprise Support Engineer! Are you a technical powerhouse ready to redefine how enterprise construction leaders succeed in the cloud? As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical backbone for strategic Vista ERP customers, solving complex post-implementation challenges and building advanced telemetry dashboards. Join Trimble to drive high-impact stability and innovation for the industries that build our world!

Job Responsibility:

  • Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations
  • Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights
  • Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle
  • Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment
  • Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows

Requirements:

  • 5+ years of experience in technical support or customer success within enterprise software environments
  • Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies
  • Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences
  • Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders
  • Solid understanding of enterprise software systems and cloud-based architecture

Nice to have:

  • Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software
  • Proficiency in HTML, JSON, and CSS for building custom data visualizations
  • Familiarity with database performance tuning and CRM ticketing systems
What we offer:
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • retirement plans
  • tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan
  • Bonus eligible

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Trimble Inc. - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Enterprise Support Engineer

Enterprise Support Engineer

The Enterprise Support Engineer role at Atlassian involves technical troubleshoo...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 > 8+ years experience as an Application Support Engineer, Product Support Engineer, Systems Engineer or similar role working in highly technical customer-facing On-Premise environments
  • intermediate to advanced level of knowledge across operating systems and technologies including Windows/Linux, JVM, SQL, TCP/IP, Proxies, LDAP, Active Directory and SSL/TLS
  • ability to exceed customer expectations displaying a high degree of empathy and curiosity whilst diagnosing complex technical issues effectively and efficiently
  • motivation to enhance team collaboration and embrace group contribution with a passion for learning new technologies and how to utilise them in a customer-facing environment
  • enthusiasm in leading continuous improvement initiatives that enhance team performance metrics, efficiencies, customer outcomes and capabilities
Job Responsibility
Job Responsibility
  • perform troubleshooting, debugging and root cause analysis for Atlassian’s Java-based web applications across operating systems, databases and networking technologies
  • communicate and troubleshoot with customers through various channels to investigate their concerns, provide regular progress updates, share action plans and details on the resolution
  • execute with a solution-focussed mindset and technical expertise, collaborate to unblock and supplement knowledge gaps to move issues forward
  • bring new and improved support approaches to Atlassian and be recognised globally as a knowledge multiplier, uplifting our teams technical skill
  • be an advocate for customers by understanding their use cases and identifying trends to influence feature requests and bug fixes
  • Fulltime
Read More
Arrow Right

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...
Location
Location
United States , Denver; Nashville
Salary
Salary:
132000.00 - 182000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in customer support leadership roles
  • At least 3 years focused on enterprise B2B customers
  • Direct management experience leading teams of 10-20+ support professionals in high-growth environments
  • Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
  • Proven track record of successfully managing high-stakes customer escalations and executive-level communications
  • Enterprise B2B SaaS experience with complex, technical products (Required)
  • Experience in HR tech, compliance, or background screening industries (Preferred)
  • Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
  • Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
  • Experience building support processes, playbooks, and systems that scale with growth
Job Responsibility
Job Responsibility
  • Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
  • Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
  • Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
  • Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
  • Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
  • Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
  • Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
  • Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
  • Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
  • Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Monthly wellness stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • A relocation stipend may be available for those willing to relocate to a Checkr hub location
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

As a Technical Support Engineer, you will be responsible for helping customers b...
Location
Location
India
Salary
Salary:
Not provided
redis.io Logo
Redis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least five years of relevant experience in the enterprise software industry
  • Strong background in scripting or programming languages
  • Working knowledge of Cloud-based and On-premise environments
  • Expert working knowledge in Linux/Unix and networking (TCP/IP)
  • Proficiency in communication and presentation, both written and verbal (in English)
  • Strong technical background with excellent problem-solving and multi-tasking skills
  • High availability and commitment to customers
Job Responsibility
Job Responsibility
  • Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
  • Document issues and contribute to our internal team documentation
  • Collaborate with Engineering as needed to provide solutions
  • Provide Root Cause Analysis
  • Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
  • Provide technical expertise during testing, deployment, and upgrading of Redis software
  • Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
  • Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
  • Participate in new product development, customer training, and other support-related activities
Read More
Arrow Right

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...
Location
Location
United States , San Francisco; New York
Salary
Salary:
43.80 - 63.90 USD / Hour
figma.com Logo
Figma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
  • Proficiency in spoken and written Spanish at a professional level
  • Experience working with system administration for large end-user communities or guiding customers through complicated implementations
  • Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions
Job Responsibility
Job Responsibility
  • Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
  • Interact with Figma customers daily via email, taking ownership over cases from start to resolution
  • Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
  • Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
  • Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
  • Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
  • Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
  • Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale
What we offer
What we offer
  • health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
  • equity to employees
  • sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles
  • Fulltime
Read More
Arrow Right

Senior Support Engineer, Cloud Migrations

Our Sr. Support Engineers improve our customers' experience with our products, t...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience in working with enterprise customers in a high touch model
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Strong expertise to write, review or modify Scripts (Python, bash/shell)
  • Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with various operating systems, such as Linux, Unix, and Windows
  • Proven knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA’s, Devs for best outcomes towards the customer’s migration project
  • Ability to influence customer and/or partner team to follow best practices for a successful migration
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Network Support Engineer

HPE Aruba is seeking a skilled Network Support Engineer to provide technical exp...
Location
Location
United States , Salt Lake City
Salary
Salary:
78700.00 - 181200.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent
  • 4-6 years of experience in network engineering and support roles
  • Experience with enterprise networking equipment, preferably HPE Aruba products
  • Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control
  • In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards
  • Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions
  • Experience with AirWave and Central On-Prem for network monitoring and management
  • Solid understanding of TCP/IP, VLANs, routing, and switching
  • Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues
  • Familiarity with Python, Bash, and automation tools (a plus)
Job Responsibility
Job Responsibility
  • Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management)
  • Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues
  • Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave
  • Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem
  • Collaborate with enterprise customers, partners, and internal teams to resolve critical issues
  • Perform root cause analysis (RCA) for recurring network security and management issues
  • Assist customers with software upgrades, patches, and migrations
  • Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability
  • Document troubleshooting procedures and best practices
  • Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal and professional development programs
  • Flexibility to manage work and personal needs
  • Inclusive working environment
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

This role involves managing devices that form networks and working with Juniper'...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 years to 8 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
  • Strong knowledge required on wireless access points, good configuration and troubleshooting experience
  • Strong understanding of Wi-Fi 802.11 networks
  • Configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication
  • Technical Skills: 802.1x, RADIUS, 802.11 Wireless Standards, layer 2/3 switching and routing, TCP/IP, Wireshark
  • Knowledge in Layer 2 and Layer 3 Networking
  • Knowledge in 802.11 Wi-Fi standards
  • Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP)
  • BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area
Job Responsibility
Job Responsibility
  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Build and maintain layer 2/3 network testbeds
  • Understand features and reproduce customer issues
  • File tickets on bugs found
  • Analyze logs and pinpoint root causes
  • Work with developers and drive solutions
  • Excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues
  • Strong communication and collaboration skills, with the ability to work effectively in team environment
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Enterprise Solutions Engineer

As an Enterprise Solutions Engineer you will partner with Enterprise Account Exe...
Location
Location
United States
Salary
Salary:
160000.00 - 185000.00 USD / Year
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in customer-facing roles
  • 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
  • Deep hands-on expertise with Conversational AI and CCaaS platforms
  • Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
  • Known for a strong work ethic, enthusiasm, and thoughtful engagement
  • Desire to practice and prepare presentations meticulously
  • Natural problem-solver
  • Fast learner with a passion for new technology
  • You embody our core Operating Principles
Job Responsibility
Job Responsibility
  • Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
  • Partner with Enterprise Account Executives to discover and understand the prospect's situation and challenges
  • Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos
  • Provide prospects with insights and learnings from your experience
  • Drive adoption during proof of values by training individual managers and users
  • Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
  • Deliver captivating product demos highlighting value propositions
  • Run ROI workshops to translate our solution into a financial business case proposal
  • Provide feedback to product management about the successes and failures in the field
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Paid parental leave for all new parents
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits provided for onsite employees
  • Offers Equity
  • Fulltime
Read More
Arrow Right